Extremely understaff - poor guys behind the counter, they can hardly catch up to the online orders and in person order let alone answer questions that customers may have.
Shelly M.
Too late the receive speed.
I ordered 1:15 but I got that 1:40.
charles K.
Hello! Usually I have no issues, but this time my order was not ready even though it was confirmed on the app and I placed it an hour before. When I arrived I had to wait for them to prepare my drink and no explanation was given on what went wrong with the timing . The least I would have expected in return would be a coupon for a free smoothie next time.
Chase Fiedler (Chase)Google
Ordered a smoothie bowl delivered, same one that I always get. The bowl was made horribly wrong, and tasted rotten. Can't even contact anyone to make a return or get my money back
Response from the owner · February 25, 2022
Chase, thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
I was waiting at the pick up counter for several minutes before someone from the back came out, and the employee did not apologize for or even acknowledge the inconvenience
Jenna P.
I really love my drink.
That is why I keep going to Nekter.
But .Everytime this place give me
Bad experience.
Of course last sat.too..
Always late.always dirty…
I usually go lake forest branch.
But Woodbury branch is closer.
I think I will not go this branch again.
Lisa C.
Right on time and great taste. Could be a little cheaper.
Tom C.
Usually always positive. Mobile order wasn’t received by store this time for some reason. Store selected was right, but it didn’t come through. Love your products, though!
Jennifer H.
N
Denaye J.
My entire “smoothie” was juice. I was told it would be ready at 2:15 and picked it up at 2:17 but the “smoothie” was completely watered down.
Cassie H.
I got my order on time.
But the service in the back does not look back to see who is waiting and you have to wave them down to get their attention.
Danielle O.
I came in for a pick up and the customer in front of me was helped, but I was not. I understand if they're busy, you may need to take time to fulfill orders, but they didn't communicate that and just walked away while I stood their waiting. I waited about eight minutes until one of the three workers finally came over and they were able to get my drink. It was already made which was nice, but it was annoying to wait when I could've gotten my drink and left much sooner.
Michelle B.
Friendly and attentive
Angela K.
My experience was great! My drinks were ready to go for my mobile order and the staff was extremely helpful!