Nekter Juice Bar - Irvine

I hate to do this because I have been coming to various locations in Irvine for years and things used to be good but today I came just after opening on a Sat morning and it’s clear nothing had been cleaned the night before. Straw wrappers on tables and napkins littered all round the floor. While I waited for my juice to be made and I observed for the enth time that the employees are children, that there is no management at most locations ever to keep them in line, the Woodbury location witnessing rudeness on multiple occasions, not notifying customer when you are out of an ingredient, taking more than 30min to make a juice while two employees are standing around, and on this particular day as I looked at the dirty table tops and dirty floor I wondered…if the front of the house is as dirty as the back,…what do the juicers look like, are they being cleaned regularly, what does the back kitchen look like? I also wondered will I eventually get sick given their poor hygiene standard. But I got my juice and moved on to going home. It wasn’t an hour or two later that my stomach started to hurt and to growl and sure as can be, the juice went right through me. Never happened before but given this cherry on the icing I can’t keep quiet any longer so thus my review. This was the Orchard Hills location, the Woodbury location as I mentioned is no better but has different issues. The only location I have never had an issue is the Quail Hill location and that is because a caring employee/manager named Monica makes sure that location runs as it should. Nektar Management, please get your house in order before someone gets serious Ill.

They initially made me the wrong size drink but once I pointed that out to them they quickly made me one in the right size.

I always order from this location, And unfortunately this is the second time they forget to add the chia seed I paid $4 extra for it. One more thing I noticed is, that the cups are not clean and sticky from the outside.

I placed a phone order and my order was ready when I went to pick it up. The customer service was great.

I’m BiG fun of you guys!! The staff is very friendly and helpful, but unfortunately I always have to wait…..

Need to acknowledge customers waiting for a pick up order

Staff was nice and quick. First time my drink has been ready for me when I got there. Will come again.

So busy at all hours of the day! Great service considering how busy it is.

The employees were friendly enough, though I was not greeted right as I walked into Nekter. The main reason for my low score is that my Dragonfruit Bowl came with coconut flakes and I especially ordered the bowl without them (and the printed order label showed that I requested no coconut flakes). When I got home I saw all the fruit covered in coconut flakes. Kinda ruined the bowl, and I hope the employees will pay more attention to the order in the future. Thanks.

It took long to place the order so I just did it on my phone. Crew was very friendly. However, my smoothie was not blended well. Lot of chunks that still remained in my cup.

Smoothie was made on time and perfectly.

Placed a mobile order but arrived 10 minutes after the scheduled pickup time. I walked up to the counter for pickup but the order had not been made yet. They made it relatively quickly after but no apology or anything.

great

Drinks were great but the customer service needs some attention. The gentleman behind the counter looked like he didn’t care to be there and it came across when nicely letting him know we had 2 drinks not just one that we mobile ordered. Practically slammed the drink on the counter and pointed out the straws. A smile goes a long way, just sayin.

Wonderful customer service!!! Amazing and delicious parfait!!