I am giving 10’s so the store doesn’t get impacted as a whole, however there is a lot to improve on at this location. Customer service was slow, one attendant there, the other was in the restroom and had attitude when she came out. Teamwork is crucial in this type of business, unfortunately they lacked that. Staffing for the AM shift may have been the factor, however I’ve visited multiple locations and have never encountered this at any of the other locations. I’ve been to this location three times, in the past month, and it’s always been slow, messy at the pickup counter, and a cluster of confusion for whomever is working behind the counter. That said, please improve on the customer service from the Am shift and closing shift.
Londen V.
Order was completed at the time indicated when my order was placed.
Cecilia Q.
I was very impressed with the level of service at this location. Monica had a question about my online order since something didn't work out. She texted me immediately for clarification, then responded quickly. She was professional, polite, and helped me figure it out. What a great, efficient system! Thank you, Monica.
Heather H.
I ordered beet juice online but they ran out of beet without letting me know ahead of time so I just got carrot n apple .
Btw toilet was dirty
Dom L.
Notify customers when your system is down so we can avoid a drive cus of gas and time other than that is great ! 😄
Cassie L.
Ordered at 2:31. Supposed to be ready at 2:46. Finally ready at 3:02.
Alex S.
It was a busy day with 4 employees making drinks/bowls. It took them roughly 10 minutes to even acknowledge my presence. I understand that they are busy but workers need help with customer service, especially because they all work with earphones on listening to music. This is not condusive to good customer service.
Ryan TarkanianGoogle
Waited five minutes in front of the register. Was told they were busy and it may be a while. I left. Three people working. Two in the back. Got fish down the road in 5 minutes.
Response from the owner · April 10, 2022
Thank you for your review Ryan. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star! If we can be of any further assistance please feel free to reach us at [email protected]
There was no employee at the counter, so I had to wait several minutes for someone to appear from the back of the store. Then, she started wiping counters before acknowledging my presence or getting my mobile order. This is the second time this has happened at this location.
Kate K.
Been coming to this location for about 4 years and every time my order is wrong. I return for the convenience but this last time was the last time. There must be a management/training issue
megan H.
It was good! My health nut pb smoothie wasnt very thick so it was more of just like a drink. in my opinion peanut butter drinks hit particularly different when they need some extra succ strength to drink