I love coming to this store. All the employees are super friendly and very helpful.
Julia AlanisGoogle
The online orders take longer than it says they will and the in person orders take just as long.
Response from the owner · January 24, 2022
Thank you for your review Julia. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
my order was not received! I arrive on my pick up time and I was told they did not receive the order. The gentleman kindely offer to make my right away
Ginger R.
We are repeat customers, we go in every single week. We make mobile orders and when we walk in the employees ignore us every time. When we ask out loud they still ignore us and it takes several attempts to get our order. Not happy with the service.
BromptonsGoogle
I went to this location this morning and just stood there for 5 minutes at the register without anyone acknowledging me whatsoever. There were three young guys preparing other orders, so I patiently waited. 3 customers came in to pick up their orders and one employee stopped to help them. However, I was still standing there and they just ignored me... no, "please wait" or "hello, we'll be right with you". Nothing!
I got frustrated and left. Called in to speak to the manager, yet no one picked up the phone. Tried a couple of times and still no answer.
So, now i'm here writing a review.
To the manager, train your employees better or continue to lose customers.
UPDATE: (January 19, 2022) I emailed the Nekter customer service as they requested in the reply and have yet to hear anything back. It seems whomever is monitoring these reviews don't care either. They just post cookie cutter replies like, "We care about what you have to say, please email us" and then continue to ignore you.
UPDATE: (January 21, 2022) Customer service replied and seemed sincere in addressing a customers concern. I went into the location today and the both the employees there immediately said "hello". Great job! :)
Response from the owner · January 16, 2022
Hello Stanley, thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
There was a big order at the time and the one person was too overwhelmed to take my order. I had to come back until they finished the order….which was 20 mins later.
Brennah H.
Waited over 30 minutes
David G.
Placed a mobile order. Stood there for five minutes before they acknowledged me and got my order out of the refrigerator
Grant S.
Great. Service is good. Sometimes slow acknowledging when you arrive
Jose FontaoGoogle
This has got to be the worse nekter ever. Come prepared to wait upwards of 90 minutes to get your order. And that’s no exaggeration. They are always understaffed with kids that don’t know what they are doing. Manager, if there is any, nowhere to be found. Place is filthy and sticky. I really don’t think the place ever gets cleaned up… ever!
Go to the one by the pavilions shopping center on culver and portola instead. That one has no issues.
Response from the owner · January 10, 2022
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team and staff accordingly during busier times. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!