I am revising my review due to a noticeable and recent decline in quality and service. My most recent order was so subpar that I had to throw it out immediately.
The strawberry chia jam in my protein shake was the main issue; it was unusually black and thick, to the point of clogging the straw. When I brought this to the attention of the staff, the response—'My manager made it'—was dismissive and unhelpful, suggesting they knew the product was visibly incorrect but served it anyway.
Additionally, service professionalism is lacking. Staff should practice basic courtesy, such as removing earbuds when speaking directly to a paying customer. This level of inattentiveness needs to be addressed.