first time using this location; excellent! order was ready when I arrived and it was yummy!
Donia M.
Always great
Adrian J.
Awesome!
Jordan S.
Great business
Jennifer TGoogle
I placed a to-go order and immediately noticed that my usual order looked completely different. I ordered a PB&J bowl, which normally includes peanut butter pudding. Instead, my bowl contained dried chia seeds in place of the pudding.
Ava M., who took my order, prepared it, and later addressed my concern, told me that this was how it was supposed to be. I explained that I order this item regularly and it has never been served this way. She insisted that sometimes the pudding is liquid and sometimes it is thick, but this was not pudding at all.
This experience was extremely disappointing. If the peanut butter pudding was unavailable, the proper and professional response would have been to inform me so I could choose a different option. Serving a substitute without explanation and then dismissing a valid concern shows a lack of honesty and customer care.
I expect better communication and transparency, especially from a place I’ve ordered from many times.