Have ordered smoothies here before online and are great, today was an acai bowl online order I went in to the pick up counter and was ignored for almost 10min other customers were attended until I proceeded to say excuse me to a staff member and told her I was picking up an order. She than grabbed the order threw it on the counter and said here you go and walked off.
Response from the owner · August 2, 2021
Anna,
I am very sorry about the experience you had with us! I will speak to the staff about being more friendly and attentive as our customer service is something we pride ourselves on as well as something that we rely on to really set us apart from our competitors. In order to fix this I would love to figure out something that would help you feel better about coming to our location! Please shoot me an email at [email protected] and I will get you taken care of!
We apologize for the wait, but are glad that you enjoyed the drinks! We are diligently working on cutting down our wait times and are getting better and better each day!
This place has the most unprofessional staff and the longest wait times. Awful experiences here. They made me wait 20 minutes just to tell me they didn't have my order I PRE PLACED!
Received a gift card for Nekter and every time I try to use it at this location, they won't accept it (scanner doesn't work and the app won't let me pay with the gift card). They offer no assistance and seem annoyed that I am trying to use my gift card. I was really excited about this location so very disappointed with the lack of customer service.
Original: Amazing staff and the greenie was delicious!!! So grateful to have a healthy option in the area. Can't wait to come back! Thank you!
Update: been back several times! The place is spotless, the staff is so friendly and welcoming! They've made some great recommendations and even happily added beets to the greenie for me when I requested it (which I highly recommend btw). Never had to wait more than a few minutes. So grateful to have nekter in town!
Response from the owner · July 29, 2021
Elizabeth,
Glad you enjoyed your Greenie! Nothing makes you feel good like some fresh green juice. We will see you soon!
I love the company nectar but I would never choose to go this location. Just know that when going here if you the customer don't like your drink just know the manager owner is in high believe the "customers NOT always right" My mother with cancer for the 1st time this was her 1st place in trying to start her journey in getting healthy. Being that she has cancer she's tryin to do better things for herself and here was a part of that start to her journey. She came here to see if she would like the route of drinking cold press juice. So mind you my mother has never in her life had to turmeric. She order smoothie with to mango smoothie with tumeric in it a large assuming that the mango would be more prominent. So my mom tries it coming to realise that she is not fond of the flavour tumeric. So we took a back in in hopes that we could get a new flavour I politely asked Is something that you is there any way that we can get replacement drink with a different flavour. Mind you we were the only customers in the store so it's not like she had a pack line we were asking her to make such a request at a busy time. The woman store manager owner, looked at me baffled at the fact that I had after this question. She proceeds to give me the answer "for free?" I kindly answered "I don't know if that's something that you could do but it is just a question." Her response was " I can give you our smallest size for free." Wich is half the size and my mother had just spent. I say "all right I'll take that 1 if that's all that you can give me." She proceeds to ignore me and doesn't even ask what I would like as a flavour in a replacement. Which again is fine I will wait happily I have no problems with that but I waited and even after that she proceeded to ignore me. I am not anyone who's trying to come off as entitled nor pretentious but it just put a sour taste in me in my mother's mouth at the fact that here's a woman trying to better her life in her health with cancer and you don't even have the decency for even your customers at that to try and make it right as a business manager... That's pretty piss poor performance if you ask me. You have the means to help a woman out on her health journey. This was a big moment from my mother trying this in her process she's not an open women to this sort of stuff. The way this manager turned her off and shut her down. We were gonna come back all the time from here on out but after that, unfortunately not. Do better...
Clean and refreshing inside, incredibly yummy thoughtfully designed good food, really nice staff! So grateful for this place!!! Beats JambaJuice (which I love) by miles and miles!! Even the price is great!!
Nekter is a delicious and fabulous addition to the southwest plaza area! I returned there today after visiting when they very first opened (about 2 months ago), and once again received great service, and a delicious smoothie. The wait time was considerably less this time so don’t let the other reviews deter you. The employees were very efficient and friendly. Highly recommend!