Always missing my peanut butter add-in not sure why this happens so often. Also if I ordering more than 2 bowls please place them in a bag it makes things way easier.
Sean M.
Always my go to when on a busy day
Casey J.
This location just needs more staff. The people working here are very nice but they always seem very busy and stressed. My juice is almost always perfect though!
Jessica McConnellGoogle
Would just like to bring to the stores attention that the call screening may be ending the call more than three times in a row for customers
Response from the owner · October 11, 2021
Thank you. We have been working with Comcast on this for a while now. We apologize for the inconvenience.
We have been here a number of times and they've always been really nice with good service.
Today I took my 6 yo birthday boy for a fun treat after school and they comp'ed his smoothie!
Thanks so much to Hayden and staff. We won't forget your kindness!
Not sure if it’s the three staff members unmotivated or if they don’t seem to care but just watched 3 people get their orders before my group. Trying to understand how it makes any sense but logically it doesn’t. Orders should be made as they’re placed not most simple to most complicated. Waited over 15 minutes for a turmeric shot. Safe to say I’d never come back or recommend anyone. The brand itself is good but this location is ran by snails. Also no heads up by any staff whatsoever or explanation on the wait, So this must be the norm around here.
Super disappointed. I loved this place and came regularly. I called to pre-order 25 mins before closing. They said no orders1/2 before. I arrived 15 mins before closing and they locked the doors and turned out all the lights. Closing is at 7pm is on the door. It could have been stated they decided to close early while I was on the phone.. I said I would be right there and I would not have driven here. Book service!
Response from the owner · August 29, 2021
Hi there, I am so sorry for your experience. We have never been open until 7pm and our sign on the door says 6pm. We also do not usually take over the phone orders at all and especially right now as we are extremely understaffed. You may have spoken with someone new on the phone who is not aware of our policies and I will speak to the staff about that to ensure it doesn't happen again. We are truly sorry to cause such an unpleasant experience for you and hope you will give us another shot!
This place is absolutely wonderful! All of their smoothies and bowls are delicious and promptly made. The staff is always very nice and helpful too. My preschooler and toddler think the açaí bowls are treats! We come at least once a week for dinner.
Very, very slow. Placed an online order and still wasn't ready 20 minutes later!
Response from the owner · August 29, 2021
So sorry about this experience you had with us. As you may have seen this is why we have signs posted all over the store letting our customers know that we are extremely understaffed. I can assure you the employees were working as fast as possible but we have been having issues getting enough people to work each day. We hope you can give us another shot we are working tirelessly to find more people and keep our customers happy.
Manager called to make an issue right. He apologized and acknowledged the challenge. They are working to improve - what more can you ask for? They did not ask me to edit or remove my original review, which I find very respectful. Original review, “Don’t be in a hurry. 20 min delay on a scheduled online order.”
Response from the owner · August 7, 2021
So sorry about this today Kyle! I will make sure we make this right for you. Thank you for being a loyal customer!
Guys- get it together. This is my third try at this location. It’s always staffed, yet it takes at minimum, 20 minutes. 20 minutes!?
Clearly, this is a common thing looking at the lobby and read the other reviews. The bowls are good but definitely not worth a 20 minute wait 🙄.
*** Yes, this last mobile order pick up was prompt! Thanks
Response from the owner · August 1, 2021
Krystal,
Thank you for the feedback and I apologize about your negative experience with us. We are working to get our wait times down significantly and we are succeeding at doing so. If I'm not mistaken you were able to walk in and pick up your bowl yesterday with no wait thanks to our awesome mobile app! Hope you continue to have better experiences here at Nekter!!!!