Nekter Juice Bar - Phoenix

I approached to let them know I was there for my online order. I told them my name and was told it wasn’t ready yet. I continued to wait another 20 minutes and went up again. They had put it in the fridge and didn’t bother to call my name although everyone else showing up for their online order had their name called. I will not be going back very to this store.

The worst store in the valley. These kids that work here are all in lala land. They either hate their jobs or are incompetent. I have yet to have a good experience at this location. The Kierland store, which I go to every morning M-F, is amazing and must be a different franchise. Nekter Desert Ridge is trash!

Smoothie was inedible, tasted like someone dropped cleaning product in it. This has happened multiple times at this location, will not ever be returning. Huge waste of money.

This was actually my first experience with Nekter so maybe this is normal but I was shocked at how long it took to even place an order. We stood there for several minutes before any employee said anything and then we're told there was a 20 minutes wait but still no one took an order. It was also very annoying not to be able to order any juice from the app. You required me to download the app to accept a gift card but it's essentially useless. Not a great experience. I will at least use my gift card but doubt I will be a long term customer.

They send out specials that the cashiers can’t honor since they don’t have the experience/ability. Just “No” is the answer. Terrible for a company who charges $10 for a drink and is about service and lifestyle. Asked to talk to a manager. Sorry can’t do that. Just no. What? Are you trying to keep people coming. I used to go all the time. Not so sure anymore.

the 2 Smoothie's I ordered were under blended, chunky and 'globby'. Not good. Didn't have time to go back to store to remake. Otherwise, I order from Nektar often and usually happy

Amazing and Delicious!

The employees were behind on the orders and even though my order said it was completed on the app, I still had to wait an extra 15 minutes for my order. Also, I asked if my promo code for a free size upgrade went through and one girl said that because I ordered on the app she couldn’t help me. I had to pull up my email receipt to prove that I did redeem it.

This location didn’t even make my order until 10 minutes after promised time. Location was empty upon arrival. Then order couldn’t be made as ordered because someone didn’t prep the ingredients. After finally finding my order it still took almost 20 minutes to make 2 items. Not cool Nekter at desert ridge in Phoenix

I was greeted when I entered the store, order was ready and waiting for me.

Pick up order and felt like the staff just threw the bowl at me. Not very friendly. But we all have bad days and that’s okay. Possibly check in on your employees mental health; it might really help customer service when they feel like their cup is full.

the staff was not very helpful and made it seem like I was an inconvenience to them when I asked for my online order. Not the usual great customer service you’d expect.

Super quick and easy to order on the app. Pickup was a breeze!

Food-drinks are great when you are able to actually order it. App and website is always messed up for ordering so you are typically forced to go there and sometimes wait a while which is not ideal when you are trying to pick up and run. Nektar please fix your technology and app-website.

I usually have a wonderful experience but there seemed to be a lack of attention today. I ordered a PB bowl through the app and asked for blueberries inside. It came with blueberries on top, a big chunk of something (maybe mushy banana) at the bottom of the bowl and a lid that didn’t fit. This is my first time ever ordering a metabolism booster so I’m wondering if it even got put in my mix.