I ordered my juice 30 mins ahead of time and when I arrived it wasn’t ready. I had to cancel my order because they told me with was going to be a while until I got my juice.
Alma H.
Did not receive my “greenie up” booster I paid for. No way to report this via the app/get credit back?
Alyssa N.
Delicious smoothie
Gloria C.
Love nekter, the staff is friendly and the products high quality. However there seems to be a decline in staffing I’ve noticed that makes efficiency slower during peak times. Not an issue against staff but hiring management? Just something to be discussed as I know the pandemic has affected all businesses and things have not settled yet. But in terms of service and quality of goods, would still consider nekter my top smoothie place.
Wilson L.
This location is not organized that much.
Tracy R.
They said hello.
Doug F.
I placed a mobile order for a Cold Brew smoothie. I tried to get someone’s attention to ask about my order but the girl was busy and walked away. Five minutes after my order was supposed to be ready, I asked the girl about it and she said she would work on it. Then in the middle of making my drink she walked away and another guy took over the order. He handed me my drink and I left. Then I noticed my smoothie was just a cup of brown liquid and wasn’t very tasty. I think they forgot to add ice or something but not sure. I’d definitely like my money back or a coupon to get my cold brew smoothie at another location. This location was near work. My normal Brea location always does an amazing job.
Charlotte S.
Placed an order 30 minutes before arriving. My order was not even ready, very inconvenient !
Justin C.
Acai bowl was more granola and toppings then it was acai... barely any!
Shmae ApexGoogle
Used to be my favorite place for breakfast until they replaced all the staff. New staff seems unsure and not properly trained. Took over a half an HR to get a bowl when it used to take 5min or less. Blonde girl took my order and went on break not leaving the order with the other staff.
Response from the owner · October 1, 2021
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
I ordered a smoothie from the app and it said that this store was open at 7am. I came by the store at 7:30 and it was closed with no sign of anyone opening the store. I’m wondering if the hours had changed for the store (even though all posted signs say 7am). I tried calling the location at 7:40 to cancel the order but no one answered. I’m not currently at work at wouldn’t be able to grab a smoothie until later at lunchtime. I don’t mind getting the smoothie later but I would like a fresh one, not one that’s been in the cooler for several hours.
Marlys W.
The mobile order option is always unavailable, why is that?
Kate S.
Wish online menu would offer pink flamingo again. Also wish there was warning if there are days that online order won’t be possible so I can plan ahead.