Unprofessional employees did not pay one single attention about a detail in my order
Theresa R.
Love ordering ahead on the app
Alexa R.
Good
diego T.
I regularly come here. Usually I order online. I ordered a 32oz Tropical Cooler. When I arrived to pick up, I was told that they ran out of Tropical Cooler, but did a substitution. I said that’s fine. It was hard to hear in the place as it was busy. I could have checked it right there. The person who handled my order said “or we could do something else if you want. And she included coupons for my next visit.” So after getting home I realized that they did a substitute, but not to the largest size, only 16oz. Ideally I would have preferred a refund. I think I was told a year or so ago that it’s not possible.
Shavona K.
The Napa crew was great! I was able to pick up my order a day early. They were very helpful and accommodating.
Todd A.
Excellent customer service and hospitality in expeditiously filling the order
karyn L.
Love ordering ahead on the app
Shaun G.
Great!!!
Samir M.
I fell in love with NeKter earlier this year. I’d always overlooked it as it is a bit hidden, but I was so pleased when I tried it. I especially LOVE the “Toxin Flush” as my go-to juice. (The bowls & chia pudding are amazing too) Lately the staff give me the run around as to why they can’t make any juice…usually saying the juicer is being cleaned. Really?! At 4:00pm the juicer is being cleaned for the day, and therefore no one can order juices. Ridiculous if you ask me! Juices should be available ALL DAY, up till Closing. This has happened 5 times recently. Other times I’m told they are out of this or that ingredient which is crucial to the flavor of the juice I want. Is this due to poor management? Lack of training?? I’d think the owner would not be happy at repeatedly turning customers away, I’ve spent hundreds of dollars at your store. I might as well buy my own juicer and skip the headache of parking, and frustration of walking out empty handed. I defected from Jamba Juice. Sad to say I may have to find alternative fresh juice options. I want to support your store, and I truly hope you stay in business.
Desiree L.
I fell in love with NeKter earlier this year. I’d always overlooked it as it is a bit hidden, but I was so pleased when I tried it. I especially LOVE the “Toxin Flush” as my go-to juice. (The bowls & chia pudding are amazing too) Lately the staff give me the run around as to why they can’t make any juice…usually saying the juicer is being cleaned. Really?! At 4:00pm the juicer is being cleaned for the day, and therefore no one can order juices. Ridiculous if you ask me! Juices should be available ALL DAY, up till Closing. This has happened 5 times recently. Other times I’m told they are out of this or that ingredient which is crucial to the flavor of the juice I want. Is this due to poor management? Lack of training?? I’d think the owner would not be happy at repeatedly turning customers away, I’ve spent hundreds of dollars at your store. I might as well buy my own juicer and skip the headache of parking, and frustration of walking out empty handed. I defected from Jamba Juice. Sad to say I may have to find alternative fresh juice options. I want to support your store, and I truly hope you stay in business.
Stamatia D.
Excellent
Laura H.
One of the items was missing from the bowl I ordered. Did not notice until I got home. There usually is no issue.
Rahaaf K.
The only problem is that it’s not that clean. And the bathrooms are a mess.
Charity H.
Delicious and healthy options
Denise C.
Employee was not super enthusiastic and felt like it was a chore for him to get a bag for my order. Also one bowl was not correct.