Quit sending me the Surveys when I don't go there.
Sharon H.
Excellent
Maria D.
Always good service in Ladera.
Gil V.
Recently my orders have taken longer than usual. Today there were 3 people working, but they were all in the back. There were no other customers and didn’t seem busy. I asked if they received my order and they hadn’t even noticed they received it 10 minutes earlier.
Aurora V.
1 of 2 Feedback (Found you don’t have direct email)
Dear Sydney ,I hope this message finds you well. I am writing to express my concerns about the recent decline in service at your location in Ladera Ranch, where I have been a loyal customer for nearly 9 years. As someone who works in the same shopping center, I have consistently ordered juices, smoothies, and shots from your store during this time. However, in the past couple of months, I have noticed a significant deterioration in the quality of service. It is evident to me that there has been a change in management, as the level of customer care has dramatically shifted.When I walk into the store, I am not acknowledged by the staff. I often have to initiate conversation just to be addressed, and there is a noticeable lack of eye contact and engagement. Additionally, the consistency of the smoothies has become unreliable, with the taste varying from visit to visit. Moreover, I frequently order my drinks in advance, typically 15 to 30 minutes ahead, yet on several occasions, my order has not been ready when I arrive.
Adrianna E.
2 of 2 Feedback (continued)
For example, yesterday, I ordered a Buzz drink at 11:39 AM, with an expected pick-up time of 11:54 AM. When I arrived at 11:58 AM, the drink was not ready. Given the delay, I asked if the drink could be dropped off two doors down, but the staff refused, despite the inconvenience being on their end. As a healthcare professional, my time is limited, and once I start seeing patients, I am unable to take breaks. Fortunately, my coworker was available to pick up the drink for me yesterday, but this is not always the case. I have been a loyal client of Nekter for nearly a decade, and it is both sad and frustrating to see the service at this location decline so rapidly. I kindly request that you address these issues promptly to ensure that the level of service aligns with the standards Nekter is known for.
Thank you for your attention to this matter. I look forward to your prompt response and hope that the situation can be resolved swiftly.
Best Regards, Jamey
June Y.
It was very good
Sandra P.
Overall great experience. Ease of ordering on the app and order ready in a timely manner.
Ben F.
Very satisfied.
Patty B.
It was all good, except I never received the points I was due to get from this visit. My code was scanned, but no points arrived.
Ron W.
Always spot on! Keep up the great work!
Anna SárándiGoogle
The staff members are NEVER kind with us, barely even say hi, thank you or anything. The bowls are fine but far from best
Response from the owner · August 16, 2024
Thank you for your review. We are always looking for ways to improve, so we'd love to hear any extra feedback you have at [email protected]. We hope to hear from you soon!