Smoothie reviews · Nekter Juice Bar - Gilbert

This was my third time, ordering a different smoothie and they were out of ingredients

Great! Friendly service and tasty smoothie.

The two employees working were great, they greeted us and it was sincere, not like others that seem they are annoyed when you walk in. The cashier was very patient even with her register freezing up she made sure that I could scan my QR code in the app to earn points. Service was great received our smoothies quickly.

The smoothie tasted great with right amount of peanut butter. Pick up was easy.

Thus place has the best smoothies and bowls! Everything I have tried has been awesome!

Hey everyone! This location has turned it around since my last review so I just wanted to update it. Much better service and wait times. The app is also functioning properly for this location too. Only reason why they don’t get 5 stars is because when I order turmeric in the app and they don’t have it in stock, they don’t notify me or give me a refund and it’s a $3 additive to any smoothie. 🤷🏻‍♀️ This location is so disorganized. It doesn’t matter if you order online or not, you will still be waiting for your order. The real problem is the employees never quote appropriate wait time, nor does the app. This causes lots of tension with people waiting 30+ mins just to get a juice and it shows in the overall vibe / energy of the place. Toxic. Go to the Dana Park location, much better!

I stopped going to this location after my last annoying visit. Today, I decided to stop and get some fresh juice. Well, the JUICER was BROKEN. WHAT?! I had to settled for a smoothie. Then, I tried to get a receipt so at least I could get points for when I go to a different location. Welp..... The receipt system was broken and I couldn't get that either. Are you serious??!! I felt sorry for the poor young man working. He felt awful. But what could he do? Poorly run business. Totally unacceptable. Long, long, long line. No turmeric. No peanut butter. No bananas. WHAT?! 5 people behind the counter and I can't understand the wait. Waited 15 minutes for a watery, $9 drink and was charged an extra dollar because THEY were out of peanut butter. Too much money spent here for this service.

The past few times I have ordered the pineapple matcha it has not seemed like it was made right and has been liquidy and tasted as if it were watered down. This time the flavor was flavorful and it actually resembled a smoothie cold and thick as opposed to thin and watery.

I love the product, the smoothies and juices are really good. But the service needs improvement. I had ordered online and was scheduled to pick up my order at 8am. When I got there at that time only half my order was ready. It was busy and I had to wait an extra 15min to get the rest of my order. Not ideal.

The quality and deliciousness of my orders have been consistently A++. The presentation of the smoothie bowls are done so beautifully, I hate having to mess it up, but it taste so good I just can’t help myself.

Service was good. Smoothie was not as good as it’s been at other locations I order from.

I’m visiting Arizona from Michigan and found out about your business from my daughter, we’ve been to your store at least 4 times in the past two weeks. I’ve tried a different smoothie each time and have loved them all!

I really love this juice place it is one of my favorites. However, I have experienced lots of inconsistencies with their smoothies. Sometimes it is amazing and others it varies in color and flavor? But really good for the most part!

Worst service ever at this location. The manager acts helpless when anything goes wrong on MULTIPLE occasions. 1) I bought and loaded a gift card onto the app. I went to pay and my balanced showed $18, but when I went to pay it reset to $0. The cashier saw this happen and was confused and alerted the manager. He said he couldn’t help me, but forwarded the incident on to corporate and copied me on the email. I never heard back from him or corporate even after providing all the info they asked for. $18 eaten. 2) Today the app charged me twice for an order, but when I went to pick it up they only gave me one drink. Later I realized their mistake when I saw two charges on my account and called them back. The manager said sorry, she can’t do anything about it. She said she would forward the issue to corporate. I saw how that went nowhere last time, so I asked her to make it up to me because her store made a mistake of only making and handing over 1 drink even though I paid for 2. She insisted she can’t do anything to compensate me for her worker’s mistake. I explained I exercise in that plaza and go to her store multiple times a week with my husband to get smoothies after we workout, spending $15-$20 each time. She said she can’t do anything and blamed it on the app for double-charging me. The app is very glitchy, add that to this location’s terrible customer service, and I won’t be going back to this store and recommend you don’t either. In addition, unlike the other locations, my husband’s favorite smoothie (PB Nut) is consistently made poorly and he threw them away the last two times even though he paid $9 each time. One time he had them fix it, but it was still gross so he stopped asking. Now we’ll just wizen up and stop wasting our money here and tell everyone we know not to either.

Waited 22 min for a smoothie and a bowl. They told me the order didn’t go through and proceeded to serve a long line before our order. Not a great experience for a pricey smoothie.