Hello Sarah!
Thank you for sharing your feedback—we’re truly sorry to hear that your recent experience with our smoothie bowl didn’t meet your expectations. We understand your concerns about the portion size and the number of toppings, and we want you to know that your satisfaction matters to us.
Our team is well-trained to follow the standard portion sizes, which are also reflected on our menu both in-store and online. However, we know that sometimes expectations and experiences don’t always align, and we want to make this right.
Based on your comment, we weren’t able to locate an order receipt under your name for that date, so we’re unable to confirm whether you received a Build Your Own Bowl, one of our Iconic Bowls, or a Supercharged Bowl. For your reference:
• Build Your Own Bowl – Includes 3 toppings, priced at $11.99
• Iconic Bowls – Include a variety of toppings, priced at $11.09
• Supercharged Bowls – Feature enhanced toppings, priced at $13.09
We’d love the opportunity to learn more and make things right for you. Please feel free to reach out to us directly at
[email protected] so we can further assist you.
Thank you again for your feedback—it helps us improve and better serve our guests.