Sadly the service was so terrible, we waited for over 20 minutes for 2 smoothies, there was no sense of urgency by the staff and a whole lot of attitude. Great smoothies, terrible service.
Response from the owner · April 28, 2025
We're bummed to hear about your experience. Waiting too long for your smoothies and not receiving the best service is not the standard we aim for. We'd appreciate the opportunity to make things right.
My experience this week was much better than last week! My order was ready, the girls working there were super nice and helpful
ThaWann M.
Wonderful!
Kelley B.
I ordered online and as soon as walked in to the store I was greeted with “sorry we’re closed”
Also, when you spam customers for feedback it’s really annoying. Especially if you don’t offer anything in return. Hope this helps:)
Elizabeth B.
Quality product
Decent price
Good customer service
Wait was a bit long
Odessa R.
I ordered 5 bowls and 3 out of the 5 had something wrong with our order. I was up charged for extra’s and didn’t receive it.
Hannah KellermanGoogle
The wait time here is insane. There are always 3-4 people working and smoothies take 15 minutes to make. The efficiency of the staff I would attribute to the fact that I have been in multiple times and haven’t seen an adult working or managing. The last time I was in my smoothie came out after 20 minutes of waiting having been made in a rush and not fully blended. I asked for them to remake it and was told I would be out in the back of the line. I then asked if I could get a refund and they said they would rush make it again. It came out the second time even worse. Would not recommend and won’t be returning.
Response from the owner · April 28, 2025
We're really bummed to hear about your experience. It's important to us that our customers receive their smoothies promptly and perfectly blended. We'd like you to give us another chance, we will do our best to meet your expectations.
Irritated that I could not get a carrier for 3 drinks.
ARELI O.
I used the mobile app. Everything was ready on time which I appreciate.Great service.
Meggie L.
I love nekter! One of my favorite places to grab a quick snack!!! Love the build your own bowl!!!
Ashley S.
Placed an online order and still had to wait an extra 15 minutes for it to be ready. Cashier was friendly and apologetic.
Katie H.
Fast, friendly, delicious, every single time.
Veronica M.
I love Nekter and I often order ahead on the app to pick up after a nearby workout class. I knew I’d be in a hurry this morning after class so I placed an order last night for pick up at 9:30. It’s 9:45 and I’m still standing here waiting for my order but I get a survey asking how things were. This location needs more help or block out online orders
Nydia S.
I'm mostly happy, but I was kinda sad that you didn't have greek yogurt at one of the shops
Jorge C.
I ordered online order said it would be ready by 11:52 waited for over 10 min before I went up to the counter and asked if my order had been received to which they responded they were working on it now. Over 15 min after it had been placed. I don’t see the point of ordering online and ordering ahead and they are just going to get to the orders ordered in person first. I feel as if it defeats the purpose of ordering online or ordering ahead and supposedly timing it so that once you arrive your order is ready. Or is close to being ready at the time it says in the email it will be ready.