The staff was very kind and friendly but it took almost 20!! Minutes for them to make my bowl. I love nekter but I may not come back again if it always takes that long.
Response from the owner · July 29, 2021
Nicole,
We have gotten our wait times down significantly since your review. We would love to have you back in so you can see for yourself! Thanks for being a great customer!
If you’re looking for CLEAN and HEALTHY come here. These ladies are constantly moving to make juices, smoothies, and power bowls fresh with every order. The online pre order app is key to avoiding a wait.
I have been to other Nekter locations before and have always had great experiences. However, this store is unlike the others. There was no warning that the employees were running behind — it took 32 minutes to get two smoothies and a bowl. When the order was finally ready one smoothie and two bowls were brought out. Quality was poor. The customer service was lacking. Will not be recommending.
Normally I don’t write reviews at all. However, I was really looking forward to coming to Nektar, especially since the opening had been delayed for so long, and was very disappointed by my first visit.
The staff was polite, but I was asked if I was in a rush. I told them no. I then waited 20 minutes for a peanut butter açaí bowl with no bananas inside or on top. When I got my order, and the receipt that came with it, it looked as if my bowl was exactly what I ordered with the specification of no bananas on the inside or
on top. It wasn’t until I got home and started eating the bowl that I found a CHUNK of an unblended banana inside of my bowl.
It’s appalling to me that I waited 20 minutes for an incorrect order.