Very disappointed that we were not given the $1 discount for bringing in our insulated Nekter cups and when it was pointed out to the girl at the register, she was UNABLE to give a credit or void the transaction and recharge at the correct price. She did "offer to give us something else", but we only wanted the drinks we ordered (and does anything there only cost $1?). This was December 29, 2018 at approximately 1pm. PLEASE TRAIN your employees and don't turn them loose on the public until they know simple tasks. May never go to this location again...☹️
LinaGoogle
They are so slow! And completely rude NEVER seen a manager with such an attitude and so unprofessional. Worse customer service i have ever experienced in my life!
Response from the owner · January 18, 2019
Lina, thank you for your feedback! We wish you enjoyed your last experience at Nékter Juice Bar and do apologize for the lack of service you received, as it is not our intent to provide anything less than spectacular service! If you have any additional feedback, we'd love to hear it at [email protected]. We hope we can redeem ourselves during your next visit!
I ordered a mango bowl. I waited 15 minutes and when I recieved it, it wasn’t even filled to the top of the bowl. Barely any smoothie in there and was mostly granola and coconut flakes. I’m not paying for granola I’m paying for the smoothie mix and I expect a lot of it. In addition, I expect the smoothie and the toppings to be fillled all the way up to the lining of the bowl!! I would like a free bowl or free purchase of any price emailed to me immediately. Henceforth, I will keep complaining unless this location gets their act together and make the bowls right.
Alyssa RodriguezGoogle
So disappointed I love going to all the nekter locations but this one was definitely not the best one .. I ordered the health nut 16oz and very sad it had no taste or anything it was dull and watery so I ordered another one to see if it was just me but I ordered the turmeric sunrise added kale and spinach but that was even worse tart and horrible ! I’ve never been this disappointed . I wouldn’t go back to this location .
Response from the owner · September 12, 2018
Alyssa, thank you for your feedback. We are truly sorry to hear about your less than satisfactory order, so we will be sharing your feedback with management to review with their team. If ever your order is not up to par, please don't hesitate to let our in-store team know so that they may fix it accordingly. We wish we could have resolved this for you during this visit and we hope to see you again soon :)
I love the products. The service and speed is very poor. Orders always wrong and literally takes 30 min for 1 juice. Not a happy customer.
Mark BaldwinGoogle
Extremely slow service. Went next door to Chipotle stood in line, received my food, went back to Necter any or still wasn't ready.
Response from the owner · August 28, 2018
Mark, we can take longer than some anticipate since everything is made fresh to order. Have you tried online ordering to reduce wait time? We have online ordering available on the Nekter Juice Bar App and website! Hope you can check it out and you enjoy!
Why are these people not wearing hair nets or bandana? I sat here and watched one of the guys with longer hair using the blender, with gloves on wipe his hair out of face then continue putting ingredients in blender?! Waiting 35 min.
Now 50 min!! They lost my ticket
Response from the owner · May 22, 2018
vickie Oh no! This isn't the kind of experience we want for our beloved guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would appreciate it!
Worst Nektar experiences ever!!! Its not my first but it will be my last after today. I go to all the locations and I don’t know why I come back to this one!!!!
I prefer the Scottsdale or even Dana park or Thompson peak locations but I live super close to this one but I’ll take the drive over the slowest service ever! The bowls are never consistent, and I never know what I’m going to be tasting each time. It’s takes forever to get my order every time I’m here! Forget the online ordering app too cause it takes just as long. I just feel like they are always understaffed and I look around and so many other customers are just as aggravated as I am. The back counter and floor is always filthy and that alone is a turn off for me!!! I just wish I didn’t have to go out of my way to a different location but I’m just so over giving this one any more chances.
Response from the owner · May 22, 2018
Gabby Oh no! These aren't the kind of experiences we want for our beloved guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would appreciate it!
Slowest service I have ever received at a juice/smoothie bar. It took 25 minutes to get 2 smoothies made. The cashier at the front was friendly but clearly ill as she kept coughing all over the register and my credit card. She wiped her nose several time while handling my transaction. After the line died down, she put gloves on and went to assist the other employee making drinks. I am hesitant to drink my smoothie since the cleanliness of the place is questionable.
Response from the owner · March 14, 2018
Rada Duvnjak Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate any additional feedback you may have!
I’ve been coming here since they opened and up until about a few weeks ago the wait time has been absolutely horrible. I ordered through the app at 1:20 ( ready at 1:45) and my bowl wasn’t ready until 2:10!! Employees in the back leaving one guy up front is not good for business! Sure hope this changes :-(
Response from the owner · March 14, 2018
gotarodeohorse Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate any additional feedback you may have!
Service is unbelievably slow, really can't understand how it takes so long, placed order online and arrived 15 mins later to wait another 25 minutes alongside other disgruntled customers. Watching the employees move in slow motion while tuning out woth headphones on doesn't help.
Response from the owner · March 14, 2018
Shane Stevenson Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate any additional feedback you may have!
Not as authentic as local san diego acai bowls and ingredients, but it will do. Excellent service and clean store. I had the ginger shot heads up very bitter and sharp! Had the PB acai bowl 600 calories because I was yet to eat and it was 3pm so it was perfect! Thank you, will return. Your prices are even higher than SD but to be expected in Scottsdale.. My question to the owners.. where are your ingredients sourced?? is it from local like San Diego locally owned stores that are not franchises?? thanks
Response from the owner · March 13, 2018
Keith Bohlen, thanks for your review! We always source the highest quality fruits and vegetables possible, and buy local and organic whenever we can while still keeping prices reasonable and affordable for our guests. We want our juices, smoothies, and acai bowls to be accessible to anyone who desires to live a healthier lifestyle.