Nekter Juice Bar - Tustin

I placed my order through the app for pickup. When I got there, they hadn’t even started it. They were really busy and the employees were moving at a snail’s pace. I heard them tell other customers they were out of certain ingredients and then my açaí bowls were put into 24 oz cups because they ran out of bowls. And it took forever. The employee were nice and courteous but this was not the experience I am used to.

Ordered online and it took 20 min to get our order.

We waited for 25 minutes to find out they forgot our order. We had to wait another 10 minutes and it ended up being watered down. The employee was also not polite in anyway

Ran out of strawberries at 11 am. ?

They ran out of strawberries for my order so it took a lot longer.

Here is a long summary of a few experiences! :) One of the employees didn't give me the 50 cent discount when I used my nekter tumbler. The other employee noticed and called me back up and reimbursed me for the 50 cents. I thought that was a very nice experience that she recognized the error and fixed it!! She seemed really on top of things at the store! I enjoy using the ap and think it has been super easy to use. I received a free small bottle shot and was super easy to show the ap and get that. I also love how easy it is to scan my receipt to receive the point to work toward a free menu item. The ap also prompted me to try the new ice cream since it was a deal of half off a scoop or something like that. One item to note is if the acai recipe changed since about 2 years ago. It seems more watery/Icey than I remember? Overall positive experience with nekter. I attended the USC alumni event where Alexis spoke. Loved it and love Nekter even more because of it!

Great service! I order online, and it’s always ready when I get there

My juice tasted great

Waited awhile for someone to acknowledge me in "pick up" line. I placed my order online.

I like the taste of the juice but the prices are expensive and there is not many locations

Customer service and experience here has always been great

Fast service great sale 2 for $8

This place has been very inconsistent the past few months.

I normally order on line and when I come to pick up I notice that they are busy however, they don’t greet me or at least say “we’ll be right with you or welcome”, “online order?”, something at least! It’s like they don’t even look at me. I was not going to give feedback but it seems like it has happened most of the times I go there which is unfortunate because I really love Nekter and I will continue to go because it’s good. But employees can use some more customer service training skills to make it a more pleasant experience, not just for me but for other customers as well that might feel the same way.

Excellent