Great service. Attentive to detail and very kind.
Highly recommend to start of your day vs Starbucks.
Response from the owner · April 15, 2021
Thanks for choosing us and leaving such a great review! We are so happy that you are enjoying our delicious products! We hope to continue providing you with amazing service and look forward to seeing you soon!
Pretty great place. Happy employees. And of course, delicious drinks and smoothies.
Response from the owner · March 29, 2021
Hello Anna, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future!
Thank you for your review. We are always looking for ways to improve, so we'd love to hear any extra feedback you have at [email protected]. We hope to hear from you soon!
During pandemic they are processing cash and cards and then not changing gloves to handle raw food when they make the bowls with raw fruit. Never again will I go here. They need one dedicated cashier! Gross
Got two drinks and while they where done fast and they where nice and cold. They suffered from the same issue the up front taste was good and made you think mmm this is going to be good then nothing but a flat flavorless meh. In drink we did not finish due to this followed by a odd after taste. So it was just meh not Horrible but not great.
Response from the owner · August 10, 2020
Hi Sam,
Thank you for taking the time to write to us! Please never hesitate to let us know if you are not 100% in love with your order so we can fix it on the spot. Hope to see you soon!
Really disappointed with this place. I’ve gone 3 times in the last week and keep trying to validate it. They either get the toppings wrong, don’t give enough toppings, toppings are poor quality, and or provide poor service. Not to mention I always order online because it takes forever otherwise. This morning I waited over 20 mins in store to be given three different bowls that were all wrong and not what I ordered in the first place. They ran out of pitaya and didn’t tell me until I was there even though I prepaid using mobile order. We subbed açaí, then every bowl they handed me was wrong. Finally just left with the third bowl which had bananas in the base which I strongly dislike and specifically subbed out on my original order- oh and it literally had 1 strawberry on it.They don’t read the order, chat the whole time and don’t care about the quality of food or service provided. No one tried to make me feel anything less than swindled out of another $11 bucks. Yesterday the pineapple on my bowl looked like it came out of a can. I’ll update this if they reach out, I tried calling and no one answered the line.
I’ll be frequenting the orchard hills location moving forward. The first time I tried that place I realized what the pineapple should actually look and taste like.
I had an issue a couple months ago with them not allowing me to pay with Samsung pay (claiming the POS hardware didn't support it - it does). I've met the cofounder personally and was able to get it straightened out after a call to the corporate offices. Today I go to pay with my phone and am directed to a janky sign stating that Apple, Google, and Samsung pay aren't allowed. The cashier explained that the manager considers them too risky because chargebacks/disputes are somehow easier with mobile payments - this is something I've never heard and can't confirm with a cursory Google search. Left another message with corporate to see if this is a company-wide policy. Regardless - the staff was very nice about the whole situation and gave me my order free of charge since I didn't have any other form of payment on me, really appreciated that.