I went this location hoping to get a Jamba Juice. Once I arrived, realized the Jamba juice changed to Nekter. I haven't been there before l, so I didn't know what to get. I normally get a Caribbean passion from Jamba juice, so I tried a strawberry banana smoothie. The price was almost $15.00 for a large. The drink was horrible. This store is way overpriced and the taste is not quality. Do not go to this overpriced store. Look for a Jamba Juice.
The attendant was friendly at the register. The only issue i had was with the person prepping the food. She had very long hair, the was not pulled back. Her bangs were also long and she would toss her head back to get them out of her face. With long hair myself, I always pull my hair back at home before I do any cooking or meal prep. It is very easy to get hair in food. Would like to see this changed.
Dawn H.
This is my absolute favorite place to go. I always receive amazing service. Whether I order in person or online for pick up. Everyone is knowledgeable, helpful, and always polite with a smile!
Madison VinsonGoogle
I am appalled at the lack of customer service that I experienced and if I hadn’t been a loyal customer of nekter for the past 7+ years, I would not return to any nekter after this experience, but I certainly won’t be back to this one!!
I placed an order for pick up for two acai super food bowls and there was no acai in them (see first photo of purely green bowl). The girl working refused to remake it because she said it was the correct recipe even though it was very clearly incorrect. I have been getting the super food bowl for at least 5 years and it’s always looked exactly like the menu (see final photo of bowl made by another location), never what was served today.
She required me to purchase a new order for them if I wanted the “correct” recipe. She was then obviously very upset that she had to remake the same order and just tossed everything into the bowl. Not only did she haphazardly throw the toppings on, she filled it half way so we got half the amount of product and it wasn’t even blended (see 2nd, 3rd and 4th photos).
I was told my only option to get a refund was to email the store. I emailed the store, called the general customer service for nekter and emailed the general customer service for nekter. I finally heard back from the actual store a week later, but they refused to refund the entirety of the order and only would refund one part of the order. So I ended up paying $60 for incorrect acai. The franchise owner of this location should be ashamed how awful their customer services is!
Well my drink was wrong and I didn't realize until I got home. The drink made was okay, just not what I ordered.
Rafael AcostaGoogle
Charged us for a juice, then told us the juice maker was broke. Girl at the front end didn't know how to refund it and told us to grab a juice off the shelf and its the same. But I ended up paying like $3 more for didnt get the fresh juice
Frustrated that when I showed up close to closing, they said they couldn’t do juices bc they already broke down the equipment…umm you’re open til 7…no equipment for the main thing you serve should be broken down already. I understand you want to leave as soon as possible, but then you’re loosing out on business. Also, when the girl came out of the back to take my order she didn’t say a single word to me, no hi, no good evening, not even a smile, or “what can I get ya?”. I just started ordering and that’s when she said they can’t do juices once I had ordered one. These young kids need to know how to do customer service properly, they just stare at you and don’t greet you and just seem bothered to have to take my order, which is a common theme apparently based off the other reviews. Please speak your employees on how to treat ppl kindly and provide customer service well. Even leaving was more like an annoyed “have a good night”