Google
Absolutely horrendous service and terrible management. I placed a mobile order on 2/20/2025 for an Orange Crush smoothie. Upon arrive at Nekter, the two employees that were present said they were out of strawberries and couldn’t make my smoothie. Not only was the fact that they couldn’t even give me the courtesy of calling to notify me of this prior to me coming to pick up my order, but when I asked for a refund they advised me that they could not process it and would have to wait for a manager to be present to do so. They said I would get a call back by the end of the day to confirm my refund.
I called 3 days later because I still had not received a call, nor had I received a refund. The person I spoke with apologized, and said I would be hearing from her manager and receiving my refund. She also claimed that the business must have been busy and that is likely why I didn’t receive a call, to which I advised that there was not a single customer in the store, and it looked as though there hadn’t been for some time given the fact the employees were relaxing in the back.
I just tried calling two more times and now my calls won’t go through.
I have been a loyal customer of Nekter for 7 years now, and am absolutely appalled by how this has been handled.
Something as simple as a refund and a call from a manager shouldn’t require THIS much effort. You’re not performing brain surgery. You’re making smoothies. Figure it out.
Response from the owner · December 4, 2025
We're really bummed to hear about your experience with your Orange Crush smoothie order. This is definitely not the kind of service we aim to provide. We understand your frustration and we want to make things right. Please reach out to us at [email protected] so we can assist you further. We value your loyalty and hope to turn this around.