The rating and counts above are store-wide. 20 written reviews mention Smoothies, newest first.
Kathy DeCaluweGoogle
Left absolutely disgusted and without ordering. I walk in with my son who just had his teeth worked on, with his heart set a smoothie. I planned on getting myself a bowl. A Woman with her children are at the counter ordering. One little girl is placed on the counter in a little skirt (maybe 6 years old) scooting her bottom all over the counter. At first I ignore it hoping the Mom will take her off the counter or cashier will ask her to. I go into use the restroom (which is a glorified dungeon) hoping when I get out maybe the situation had been handled. Mean time my son is still in line behind the Woman and her children. When I come out the small girl is still on the counter, acting up, scooting on the counter and then pulls her feet up with her dirty shoes and starts rubbing them all over the counter. I quietly said "now the shoes on the counter?" Mom hears me and looks at her daughter and says "you need to get off the counter" but doesn't pick her up off the counter or even try. The child is acting up talking back majority of the time demanding "a large" etc. Im looking at the cashier in shock no one does anything. Told my son I was sorry but I couldn't in good faith spend my money there let alone eat anything from there. We left and went to Jeremiahs italian ice on the other side of the parking lot. Won't be back to this location ever. Which is a bummer because my son enjoyed getting smoothies from there after the dentist. I wish I had taken a photo but I was over it. This was at 3:25-3:30 pm on Friday August 14th. Clearly a health code violation and absolutely disgusting.
Absolutely incredible experience at Nekter! Big thanks to Adam and Matt for the legendary service! You both rock and my smoothie is sooooo good! Can't wait for the next visit!
Kaleb LewisGoogle
Quality of smoothies are not the best, so many other places provide more affordable smoothies with better quality, service was not the best as well
Love Nekter! The smoothies are always fresh and delicious, and the store is clean and welcoming. Emma was amazing — so friendly, helpful, and knowledgeable. She made the experience even better with her great customer service. We’ll definitely be back!
I normally visit other locations but tried this one and the customer service was really impressive. Annika was helping me choose a smoothie and took time to ask about allergies and what flavors I liked. The smoothie was incredible and came out super fast, maybe 10 minutes. I'll be coming here from now on.
NoelGoogle
Ordering at this location is a little confusing and the staff doesn’t really know how to communicate. I was told the PB Mocha doesn’t come with peanut butter and that I’d need to add it to it?? Very inconsistent service here. Smoothies are still good regardless, but don’t expect friendly & knowledgeable customer service
Response from the owner · December 30, 2025
Thank you for your feedback, Noel. We’re glad to hear you still enjoyed your smoothie.
We do want to clarify that the “PB” in our PB Mocha does stand for peanut butter, which is included as part of the standard recipe. We apologize if there was any confusion during your visit, as our team strives to communicate clearly and consistently with every guest.
We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a smoother experience next time.
Unfortunately, rewards earned on the app I was told cannot be redeemed in store. I clearly had a reward for a free smoothie that "expires within 6 days", but "doesn't count". After asking for simple clarification, I was continuously told, "it doesn't count". I then simply asked, " so you won't honor this reward?" And was again told " I see your reward, but it doesn't count." The the girl stated, "we've actually been seeing this happen a lot." Annnnd yet it's not been fixed for their customers? I've Been a loyal rewards member for nearly ten years and have never had this happen. It's just unfortunate.
Response from the owner · December 30, 2025
Thank you for taking the time to share your experience, Erin. We truly understand how frustrating that must have been, especially as a long-time rewards member.
While we absolutely want to help in any way we can at the store level, the rewards app is managed directly by Nekter’s corporate team, and unfortunately we do not have the ability to activate, modify, or override rewards in-store. When issues like this occur, the best point of contact is [email protected] , where their support team can review your account and assist with reactivating or resolving any app-related issues or offers.
We genuinely appreciate your loyalty and hope you’ll reach out to them so they can make this right for you. Thank you again for bringing this to our attention.
Highly recommend - all the smoothies are delicious and the team is super patient and kind. Such a fun little spot to hang out in and the protein waffles are absolutely yummy!!
Emily S.
Super convenient since I work nearby! Got the Pink Flamingo Smoothie and Waffacado snack! Both were so cute and delicious
Rebecca L.
Smoothie bowls were great and staff is friendly.
Kay M.
Quaint little shop with great service and awesome smoothies. Definitely stopping by again!
Grant LGoogle
Came in on Saturday, no one in front of us and managed to wait over 20 minutes to get a smoothie and a juice. Watched multiple people walk in, order, and get served, after we had already ordered and paid.
When I asked the lady working at the front for an update on our order, I got “we’re still working on it” and a lackluster “sorry about that” when I mentioned that it had been over 15 minutes at that point.
It was bad experience overall, which is too bad because I liked Nektar and now I won’t be coming back.
Response from the owner · December 4, 2025
Waiting longer than expected for a smoothie and juice, especially when you're ready to enjoy them, is not the kind of service we aim to provide. We appreciate your feedback and would like to look into this further. Could you please send an email to [email protected]? We'd love the opportunity to make things right.
The smoothie was gross and the staff was super rude. The staff made me feel like I was inconveniencing them by simply being there. I went to the Warner and Gilbert location.
Response from the owner · April 17, 2025
We're really bummed to hear about your experience with our smoothie and staff. This is definitely not the vibe we aim to create. We'd appreciate the opportunity to make things right. Please reach out to us at [email protected] so we can address your concerns.