We walked out and left our $50 worth of bowls untouched because they were so just disgusting.
What we received were watered-down smoothies, falsely advertised as açaí bowls. When we asked why they looked nothing like açaí, we were bluntly told, “they aren’t actual açaí bowls, they are more like smoothies.” Bunch of other fruit mixed into the base and wateree down with yogurt-like tasting liquid — and Charged at a higher price than an actual açai bowl. This is outrageous, especially given their separate açaí bowl and smoothie menus, plus an "AÇAÍ BOWLS" sign plastered across their front window.
We asked for a refund, and the girl at the counter called her manager, who then called their GM. The GM outright refused “putting her foot down” and saying "no" to any kind of resolution. No offer to remake the bowls, no gift card—nothing. We left our bowls on the counter, untouched.
Pic attached for reference.
Their customer service is a complete joke. Very unusual for Nektr as I go quiet often for smoothies.
I placed an online order and my juice didn’t come with ice like I asked and my bowl didn’t have the correct toppings.
Wendy T.
Acai bowl was delicous... I will be back
Sasha G.
I ordered my smoothie bowl online so by the time i got here it would be done 30 minutes later and they still haven’t started on my bowl. when i walked in they weren’t making anything and just staring at each other.
Denise DeverauxGoogle
Love this place and I've never received poor service or low quality bowls before, but this evening was different. It took me 15 minutes to get my protein bowl when the place was near empty. Two people seated, already served, and one person ahead of me whose order the girl behind the counter was already making when I came in. I grabbed my bowl once it was done and didn't take a close look until I arrived at home. The bowl was barely half full, only had a few inconsistent apple slivers, and after inspection, I realized was not even mixed properly. The bottom of my bowl was filled with clumped protein! I was shocked! I hope all workers are receiving proper training before being allowed to mix/cut & serve food. The young lady preparing my bowl this evening clearly had no idea what she was doing. I would expect this from a low-grade fast food chain of some sort, not from an establishment where I expect to spend $15-20 on one item! Very disappointing!
First time at Nekter nd it was truly amazing !! I will definitely be back for your açai bowls
Ali StewartGoogle
Such a great experience! I used the app to order and our food was ready when we arrived. We ordered 3 bowls and they were awesome! I got the almond butter with chia topped with strawberries and bananas. My daughter had a peanut butter bowl with fruit, and my niece had açaí with banana, pineapple, granola. They were all delicious!
This was an awesome experience. We ordered bowls, which we had never done before. They were delicious!
Erin A.Google
Why would you take away the option to add chia seed pudding to anything? The bowls are expensive, watery garbage without it. Just ruined every menu item for no reason.