Dear David!
We’re truly sorry to hear about your recent experience. It’s very important to us that every guest feels valued and receives timely service.
After reviewing the situation with our team, we found that the two orders picked up before yours were placed through our mobile app. We understand how this may have seemed confusing, and we’re sorry if it made you feel overlooked in any way.
For added convenience in the future, we recommend trying the Nekter mobile app—it allows you to place your order ahead of time and skip the line.
In terms of prices, we understand that our prices may seem a bit higher compared to some competitors. However, what sets us apart is our commitment to using fresh, high-quality ingredients—and crafting every product with health and wellness in mind.
At Nekter, everything is made fresh to order, with no hidden syrups, processed additives, or artificial flavors. We believe in offering real, nutritious options that support a healthy lifestyle—and that value goes beyond just price.
We really appreciate your feedback and would love the chance to make things right. Please feel free to reach out to us directly at
[email protected].
Thank you again for bringing this to our attention.