Hi Brad!
Thank you for taking the time to share your experience with us. While we’re glad to hear that Josie provided excellent service — and we’ll be sure to pass your kind words along to her — we’re truly sorry that the rest of your visit didn’t meet expectations.
We understand your frustration regarding the Clipp bucks, and we appreciate the thoughtful way you explained the broader concerns around trust, loyalty, and integrity. You’re absolutely right — even a small gesture can make a lasting impact, and we regret that we couldn’t offer a better solution in the moment. Being off-site at the time made it more difficult to fully understand the situation as it was unfolding. Additionally, the Clipp Bucks coupon had expired in 2023, which contributed to the decision not to honor it - but that’s something we take responsibility for.
We’d love the chance to regain your trust. If you’re open to it, please reach out to us directly at
[email protected], and we’ll do our best to make it right — whether that’s honoring part of the credit, offering a gesture of goodwill, or simply hearing more about your experience.
We appreciate your support and your candid feedback — it’s how we improve.
Warm regards,