Excellent customer service once they were aware I had an online order. For some reason I think the receipt didn't print out for them to prepare my order. Once I asked about it, they were great and expedited my bowl and smoothie.
Jeff H.
I ordered and paid for peanut butter in my acai bowl and it wasn’t in there. The time said 15 minutes but it wasn’t made before that because it wasn’t as frozen as usual. The customer service was just ok I wasn’t greeted happily it was just are you here for a pick up. So over all it was an alright experience.
April V.
Stop asking me how I feel. I just want my bowl and I don't want to talk.
Thank you for my bowl... It was really yummy.
Robin C.
Ordered banana berry bowl. It was rather light. Filled up maybe 2/3 of what it should be
Lauren E.
I really like the girl (Nov 16 5pm) who prepared my bowls. She has really good work ethics and the bowls that she prepares look amazing. It is the third time she made my order so I would like to send a shout-out.
EeA CHAUGoogle
Updated: I filled out the survey and someone from their store reached out to me and fixed the problem by offering to remake the bowls.
I have been a regular customers for 5-7 years at Chino Hills Nektar since its opening. The quality really fluctuates and there were 3-4 times in the past that I was not satisfied but I decided to let it slide because I wanted to support local business as much as possible. However, this is the biggest disappointment ever. On Oct 9 4:50pm, I ordered 4 Spiced Golden Apple Bowls. The bowls were 70% filled in average, not all ingredients were included in the bowls, the presentation is nasty and look nothing like the advertisement picture. It looks like all 4 bowls were made in one setting and the mixtures got mindlessly poured into the containers and yet I am paying for 4 bowls like $45 in total. The bowls look like kindergarten handcrafts. Please train your employees. I tossed all the bowls away after seeing what I got because I cannot trust someone who prepares food with minimal effort.
The bowls were delicious and good customer service 😊
Erika M.
I use to go there least 3-4 times a week but now I go once a month. The portions are half of what it use to be and when I get free bowl and still pay for almond butter but they don’t put it. Like I can’t taste the difference! Happened twice already! My friends also say the same thing about the portions so I’m not the only one. It’s really sad bcuz I use to love going there but I go to Juice and bowls most of the time now bcuz you get more there like unlimited toppings. I feel like Nekter should change back like before or they’ll be losing more customers.