The rating and counts above are store-wide. 140 written reviews mention Açaí Bowls, newest first.
Vamsi YerramGoogle
We ordered Acai bowl but there is no Acai in bowl.
Response from the owner · December 31, 2024
Oh no, that's not the experience we aim for! We'd love to look into this for you. Could you please send us an email at [email protected]? We appreciate your feedback and patience.
We're sorry to hear about your experience with the açaí bowl. We take your feedback seriously and would like to understand more about what happened. Could you please send us an email at [email protected]? We're committed to ensuring you get the best from us.
I'm sol glad you guys changed management and staff. A year ago the service here was horrible and pretty disappointing to your type of customer base. Whatever changes you've made have been a huge improvement. I used to dread going just because of the sloppy, slow service; but I'd go for the bowls, etc. Luckily I could place the order online and not have to deal with the staff. Now, it's nice to be greeted with a smile and friendly person that at least seems like they interested in being there. Thank you.
Lisa B.
My bowl was great. A little less than some other locations, but still tasty. I felt bad for the girl who was working. It was busy and she was the only one there.
Sheila NguyenGoogle
I really enjoyed my banana berry bowl! If you’re ever in there, Alexis or Desiree are my go to gals!!! They are friendly and very welcoming!
Response from the owner · December 13, 2024
Hip, hip, hooray for the banana berry bowl! 🍌🍓 We're so glad you enjoyed it and found Alexis and Desiree to be so welcoming. Thanks for choosing Nekter and for your fantastic review!
They got everything right to the T this might’ve been the best bowl I’ve gotten yet everything was perfect and big shoutout to store owner/operator they take customer experience very serious and make any issues you may have had RIGHT love this store!!
Darrell RouseGoogle
We were in town last week visiting with family and decided to find a Nekter location close to us. We’re from South Florida so we were glad we found one relatively close to us! In a nutshell we were totally happy with the service we received and bowls and smoothies didn’t disappoint! We were glad we found this location and we’ll be be back before we leave town.
The young lady was trying her best to keep up with the online orders and in-house orders. That being said their should be no reason to wait 44 minutes for a smoothie bowl with people still in front of me.
There’s a young lady who’s on her first day that isn’t even allowed to take orders yet, so she just looks lost wiping things down while the other girl is running around taking orders and making them.
Whoever is in charge of scheduling should be ashamed at themselves.
Lastly the Nekter in White Rock gives 3 much larger protein poppers for 6 dollars. Yours are literally half the size and I only bought them because I’m intermittent fasting and had already been waiting 29 minutes for 1 bowl
Absolutely ridiculous.
Response from the owner · October 25, 2024
We're sorry to hear about your experience and appreciate your feedback. We understand that waiting for your order can be frustrating and we're always working to improve our service speed. We are in the middle of transitioning and new employees so your concerns will be addressed immediately.
Regarding the protein poppers, I want to clarify that all of our locations offer the same package size for this item. There may be a difference in portions but we assure you that our product serving size and values are consistent across all Nekter locations. Your feedback is valuable to us and will be used to enhance our customer experience. Thank you for bringing this to our attention.
If you have any further concerns or would like to speak to someone directly at this location please email [email protected]
I recently visited Nektar and had a very disappointing experience. I ordered a dragon fruit bowl, but what I received was more like a watery smoothie. When I politely mentioned this to the staff at the counter, the lady responded with a curt “thank you” and threw it in the trash right in front of me, displaying extremely rude behavior.
To make matters worse, when I ordered orange juice, they gave me what tasted like an artificial, fake version instead of fresh juice.
The unprofessional attitude and the poor quality of the products have led me to write this review. Overall, it was a complete waste of money and the worst experience I’ve had at Nektar. 👎
Response from the owner · October 7, 2024
We're truly sorry to hear about your disappointing experience. We strive to provide excellent service and high-quality products, and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our offerings and customer service. We hope you'll give us another chance to make it right in the future.
The experience on the day I went wasn’t as good as it used to be. I ordered a berry parfait but it didn’t have berries on it and the açaí bowls were watery even though they were freshly made. I wish things could’ve been better.
Michelle C.
The bowl I ordered last week was only half way full. My coworker was filled up to the top. I can send a picture if needed
Olivia E.
Got the PB bowl, wasn’t as good from in the past, wayyy too much chia compared to granola. Half of my bowl was chia, maybe the recipe changed since I’ve had it last.
Veronica A.
Our açaí bowls were liquid and not frozen
Haley H.
Great service.
Walked in and were finishing my bowl as projected.
Thank you for a wonderful treat!