Usually it’s great. However today I showed up at the time it would be ready and was told they didn’t see the ticket so I had to wait another ten minutes for it to be completed which made me late for work.
Kristin E.Google
My daughter ordered a bowl and three times let the young man know she had allergies and could not have the granola. She asked for a few substitutions and the young man took them down. I reiterated that she had anaphylactic allergies and could not have the granola. The order came out with the granola. He said he had repeated the order back to us, clearly and with his tone of voice letting us know the error was our fault in his view. I let him know she had said three times that she could not have granola and he again said he had repeated the order back to us. Another young lady said they would remake the bowl, but it would take a while. I did not feel safe to let her eat something they had re-made when they were obviously aggravated with us. Although we love Nekter, this particular location needs to offer better training to its staff. The error itself didn’t bother me, but how it was handled was truly an example of horrific customer service. I have never walked out of a restaurant before without my food.
Response from the owner · November 9, 2021
Hi Kristin, Thank you for your honest feedback. You deserve better and we would love to show you that we can do better. Customer happiness is important to us and we hope you will give us another chance in the future. Please reach out to us at [email protected] so we may gather more information. Kindest regards, Tierra Winckler
Really good smoothies and juices available here for a healthy drink on the go. I'm glad to see a location open here at Desert Ridge, much needed. My go to is definitely the health nut with almond butter. Be sure the check them out of you are in the area you won't be disappointed.
Response from the owner · November 9, 2021
Greetings Avrile, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!
They mess up app orders constantly. The girls working the back seem inexperienced and not interested to fix the problem. The place and location has such a great potential but your employees at this location are taking it down and not representing the brand.
Response from the owner · November 9, 2021
Sugandha, Thank you for your honest feedback. Please accept our apology for the inconvenience we've caused. We would appreciate any details to help us improve, so please contact us at your earliest convenience at [email protected]. Kindest regards, Tierra
Agree with all the negative comments below.
The lady manger at this location was overly aggressive, not service minded and will NEVER go back to this location
Clean, hygienic and polite staff. I love their açaí berry.
Response from the owner · November 9, 2021
Greetings Nizar, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. It was a pleasure to serve you.
Ordered from door dash. Left it at my door with no bag, no utensils, no napkins. Also there’s supposed to be strawberries on it. I got like not even half a strawberry. Never going back.
Well for starters when I walked in the girl behind the bar was not wearing a mask then five customers came in not wearing a mask I am very very upset that I was just possibly exposed to Covid you guys need to do something about masks no other coworkers were even wearing a mask or washer or washing their hands before this is ridiculous
Very pleasant fruit snack/ meal at the end of the day. Very fresh, would go there again, these three items were very good...i will be coming back at some point.
I moved to AZ to help my father through his cancer treatments, and during that time, my stepmother was diagnosed with terminal lung cancer. I have been spending long stretches of time in the Mayo Clinic hospital parking lot waiting for one or the other or both to have chemotherapy infusions and radiation treatments. (Visitors have not been allowed inside during much of the COVID-19 crisis, although when my father took a turn for the worse and was recently inpatient for several weeks, I spent every long day at his bedside.) I had intended to make juicing part of my daily routine at home, so I was happy to discover Nekter just up the road from Mayo. It quickly became my happy place! Now I grab a juice, a smoothie, and an immunity bowl en route to the hospital, and the sweet, happy, welcoming crew at Nekter Desert Ridge make every trip pleasant. I LOVE NEKTER! :-)