Pretty funny, the employee makes a mistake, charges me double, then tells me to call customer service and fix the problem 😅. No company has good customer service anymore. Not even a smoothie place.
Response from the owner · April 5, 2024
Thank you for taking the time to share your review with us. We are always looking for ways to improve, so we'd love to hear any feedback you have regarding your visit at Aliso Viejo Nekter. Can you kindly let me know what went wrong during your visit and or order? Your feedback is extremely helpful in finding where we need to concentrate our efforts, and we greatly appreciate your time learning more.
I look forward to hearing from you soon!
I asked for a pickup at 12:45 and arrived late at 12:55 - my issue is the açaí bowl - the clerk knew immediately that the fruit had all fallen into the açaí - he said he would remake it but I was in a time crunch and I was the one who arrived late. In retrospect, once I started eating the açaí bowl, it was basically soup - the açaí was drinkable. To me that means it was most likely left out after it was made and not placed in the refrigerator. I ordered at about 45 min before the pickup time. Maybe that was the real issue as it was made to early? Either way not happy and the amount of fruit was minimal. This is my first time at this store since the Mission Viejo store is currently closed. I have not had this issue before.
The clerk did seem to have a lot of orders and to be alone in the store which might have also contributed to the situation. Hope this makes sense and I’ll try again.
Cat S.
amazing
Lisa C.
Great location! Great service !
Misty K.
Great
Kia W.
It was delicious
Ian L.
Very easy.
Sarah S.
The staff is always friendly and kind. The wait today was low which is always a plus but the product is worth the wait.
Alyson A.
Unfriendly and overall felt my drink was made in spite. I had no money to tip is all I can think. They put in so much ginger it was not drinkable. I won’t be going to that’s location again