Order online and picked up in store. Drink was ready as indicated on the app and tasted great!
Jasmine J.
First time at that location and service was terrific! Hope to go back soon!
Wendy C.
na
Hernand M.
Friendly and kind.
Victoria L.
I ordered no ice. Instead they added ice. When asked about it, the employees did not professionally respond. They argued what difference it makes. Just took the juice with ice and came out
Weiying WangGoogle
I ordered a acai bowl that comes with banana， waited for almost 30mins seeing the staffs giving 5 customers their orders who actually order after me. They didn't let me my order was ready and didn't even noticed my order was left in the fridge until I asked. And also， they run out of banana but didn't noticed me or asked if I would like to make any changes. When I ask them， they showed me a really bad attitude and just said“ yea， we run out of that.” All the things they did make me feel really uncomfortable， and it did waste my time to wait for a unsatisfied item for half hour.
Response from the owner · October 21, 2023
Hi Weiying, we're genuinely sorry for your disappointing experience. Your feedback helps us improve, and we'll address these issues with our team to ensure better service in the future. Customer satisfaction is our priority, and we hope you'll give us another chance to provide you with a more positive experience. Please feel free to reach out to our team at [email protected] with any additional comments, or conerns!
Staff greeted me and tried to get to know me asking for my order. Friendly and professional.
Jordan H.
Good
Julianna V.
great
Constance WooGoogle
This location is SUPER SLOW. they messed up an order of someone in front of me that ordered in person. Seems like someone didn’t show up for work when I overheard them. Whole Foods juice was closed and was going to open later. It would have been faster for me to get stuff done in the meantime and gone back to Whole Foods and order my smoothies there. Either hire enough man power for online and delivery orders along with in person. Or don’t even open for online orders or at least make the online orders realistic in timing. I see the workers trying to divide orders but they were out of order and they made me (an in person order) wait longer compared to others. Go to the quail hill location or somewhere else if u were just dropping by to get a juice or order yours on the app more than an hour in advance. Only order here if you have time to wait not if u have a work meeting coming up. Because my order has multiple drinks, they made mine last just because others would have gone faster. Total wait time was 40 minutes
Response from the owner · October 21, 2023
Thank you for your review Constance. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to help improve staffing up at busier times of the day. We greatly appreciate your feedback, since it helps us continually improve our service! We hope to see you again soon!
I chose ASAP option and it was scheduled to be ready by 6 22pm. We were there before but they informed us at 6 30pm that they will start working on our order and it was ready by 6 34pm. The PJ bowl tasted plain compared to other locations.
Debbie J.
Employee tended to me as soon as I walked in and my drink was waiting in the fridge. Thanks!