So much improvement in the past week or so. I’m truly impressed with how much better everything is (especially the bowl quality) lately. Thank you!
Nicole B.
Staff wasn’t very energetic/ welcoming
Roxanne W.
It was great
Sara S.
Great!
Sanni M.
This is the second time that I’ve used the nekter app to place an order ahead of time at this location, and my order has either been missing or not there. I’m a little frustrated because I used to app in order to save time waiting for my drink to be made. Additionally each time I have come to pick it up, I’ve come at least 20 minutes later than the scheduled pick up time so that in case of errors there is time to correct it.
I think more needs to be done to ensure the order is complete and ready before customers come to pick up.
Dee G.
Great. I ordered via mobile app. I was a couple mins late and they had my order ready and in the fridge until I got there.
Haley E.
Drinks are expensive.
Carol C.
All Good!
Jonathan SafaGoogle
The worst experience I have had in any retail/service store.
Me and a friend were arriving pretty close to closing. Called ahead letting her know we would like to place an order. She wouldn’t let me order on the phone. No problem, store policy, I get it.
I arrive right at 7:59. Walk in, wait for a minute or two, she’s in the back. She comes out, says “we’re closed.” I thought she was kidding. I had to ask her several times, “are you seriously not going to make us drinks?”
She then proceeded to usher out two very nice people sitting there.
It was clear, she wanted to go home, and wasn’t going to make the company an extra dollar if it meant more work for her.
Her name was Ariana. The franchisee would be very smart to find someone else to operate this store - someone with an ounce more customer service on mind.
Our order would have been $20+. Instead, we got smoothies at Trader Joe’s. Very sad experience.
Response from the owner · July 11, 2018
Jonathan, we're so sorry for the inconvenience here and will speak to upper management about this! Hope to see you soon and that you enjoy!
The employees at this location were very friendly and very attentive. I ordered through my app and when I arrived a short time later, I didn’t have to wait long. My Açaí bowl was amazing and made with perfection. Thank you for making my experience a memorable one!