Normally my experience with my local location is great. At this Irvine location I did a mobile order and none of the modifications to my açaí bowl were made per my request. Missing the blueberries, apples weren’t removed, dates weren’t removed. One of our bowls was only half filled compared to the other which should have been the same size. Also, the employee behind the counter was not wearing a mask when it is required in our area. I would not return to this location and wish I could have had my order remade as it should have been.
Krista M.
Great experience
Abby N.
I paid for chia seeds and I didn’t get them in my drink. Employees not wearing masks.
Breanna N.
Always great
Jen W.
Our bowls were great! However, one order was wrong and the employee was not wearing a face mask upon pickup. Thank you!
Rachel M.
.
George W.
I ordered from the app, and it took the cashier much longer to hand me my order. She served customers who came after me first before she inquired about handing me my order.
Kathy M.
Our smoothies were great but one of the employees making smoothies had very long hair that was not tied back and it was dangling in/around the drinks she was making, it was gross and I was glad to see my smoothie was prepared by the other employee, otherwise I would have asked them to remake it. Definitely nauseating!
Dawn N.
Great service as always!!
Kat F.
Online order was ready by the time I arrived.
Malena J.
Really good! However they were way behind in orders, they looked backed up and as if they needed more assistance. It took an extra 15 min of a wait to receive my order. It was not done at the time they stated it would be done.
Moises L.
Quick and courteous!
Cole T.
They did a great job!
Marley B.
I walked into the Irvine store around 11:15 am on June 3rd. The 2 employees behind the counter asked immediately asked if I was there to pick up a mobile order. I told them I was there to place an order at the counter. They said ok and I noticed that they both were wearing gloves but not a mask. I made an effort by wearing a mask upon entrance into the store. Why didn't they have masks on? The COVID-19 cases are still rising in Orange County. All other places that serve food in Irvine require their employees to wear masks. After noticing that the 2 employees did not wear masks, I walked out of the store and left without placing an order. I'm personally not comfortable nor ready for people preparing my food to do it without wearing a mask. What is your policy on employees wearing masks?