This is a review based on visiting one-three times a week for over a year.
They try hard here. But they are inconsistent. Order is rarely ready on time. They sometimes open half an hour or more after advertising. Ditto for closing before advertising.
Ordering for delivery is risky, they often forget to include the complete order, and customer service for that sucks. They "give you a freebie" but don't refund what you paid to get. So, not a freebie, a partial refund because you pay a service fee that is not refunded.
Prices are rising but quality and customer service is dropping. I pay $1 extra for peanut butter and the scoop size has shrunk. Not willing to pay double for the same amount I used to get.
I have begun going to a competitor where my order is correct and has a better chance of being on time when ordered in advance. I only go to Nektar when my husband is craving a mango smoothie.
By the way, avoid the bathroom, it is flat out disgusting. The sink is filthy, the toilet hasn't been swished in weeks. Makes me wonder how clean the food area is really kept.
Response from the owner · October 9, 2022
Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate your help learning more!
Love the shop, super clean and staff is vibing. took a minute or two to get my drink that was already in the fridge though. Overall still great and would be back
Cortney L.
I had a great experience at your Irvine location. The team member working was quick to help me with my preordered drink.
Gloria C.
Great!
SHETAL P.
Excellent!
Josè A.
Love the toxin flush juice. It has always been consistent and rivals many of the other juice places in the area.
Nancy C.
ABSOLUTELY FANTASTIC!!!!! Great customer service!! 100/10!
Michele L.
The new people are nice and pleasant
Tammy W.
Nice
Chelsea P.
Depends on who is working. Generally the service is good at this location.
Jessica M.
Amazing customer service! Will definitely order from Nekter again.
Divya S.
Great
Katie G.
I did an online pick up so did not have much interaction w/ employees. This was my first time trying Nekter. Since I didn't choose all 3 fruits I wish they would've added more of the fruit I did choose since i'm left just eating the acai itself. I don't know if I would go back.