I’ve been to both nekter locations on camelback and this one simply doesn’t do as good a job of preparing its smoothies as the nektar location next to the Whole Foods and Trader Joe’s. The smoothies are watered down at the uptown location, which is extremely disappointing given how expensive the smoothies are. If you have to visit a nekter in the area, I advise you travel a little further up Camelback and spend your money at a nektar that provides much more “bang for your buck”.
A decent place to stop if you are looking for a smoothie or smoothie bowl. They have a lot of custom options which is great! Friendly works and clean facility.
I arrived at the Nekter Juice Bar at 100 E Camelback on 9/3/20, 6:53pm.Upon arrival I ordered a Greenie, but was told “We just put our juicer away.” I was then recommend a “similar” grab and go drink in the cooler. The problem is I have various allergies and I can not consume products that contain sugar in them so I left without a beverage. I suppose my question is why still have your doors open if you are not available to provide items on the menu? I understand that it is close to closing time, but the service that I received was unacceptable and unprofessional. Very disappointed in the poor service that was displayed.
At Nékter Juice Bar, our highest priority is to provide our guests with exceptional products that are only made with clean, fresh, real ingredients. We appreciate your kind words and look forward to serving you again soon, Marc!
We wish that we could have fixed your order for you, Sophia, and are so sorry for the inconvenience here. Please never hesitate to let us know if you are not 100% in love with your order so we can fix it on the spot We hope we can redeem ourselves on your next visit!
I sent my husband to grab me a smoothie from this place since it was nearby. He got two watermelon berry smoothies for us. As far as the drink goes, it literally tasted like a watermelon blended with ice. I expected a little more than just straight watermelon but okay, that's what I asked for so that's on me. Live and learn. But the fact that he was charged for two 24oz ($9 each) drinks and was given what I assume is the child size. He swears they told him the total was around $10 but our bank account said $18.54 (which is how I know he was charged for to 24oz drinks).
Response from the owner · July 30, 2020
Hi Jessica,
Thank you for leaving this review! We wish that we could have fixed your order for you, and are so sorry for the inconvenience here. We hope we can look into this further with you and gather more information - if you have a moment, can you please send us an email to [email protected]? We hope to hear more about this!
I will never come back. 2 of the women working were extremely rude and condescending. Worst customer service I've experienced at Nekter. I placed an online order and when I arrived to pick up it wasn't ready. No big deal. Took a while for someone to acknowledge me and tell me that but nonetheless I stepped outside for a minute to allow them to finish. As I returned another woman waived me off from the back room and pointed at an order on the counter. I was confused so I asked "is this my order?" She faintly replied "yes". No eye contact and no effort. Terrible.
Response from the owner · July 21, 2020
Oh no! This is not the type of experience we want to hear from our guests! We hope to gather more information at [email protected] - so we can look into this further! We will be sure to share this with the General and District Manager so that it can be reviewed with the team. We truly hope we can redeem ourselves on your next visit with us!
The smoothie mixture of my bowl was completely frozen in the middle, I couldn’t even dig my spoon into it because it was all a frozen banana/pitaya chunk. I also added peanut butter to the bowl and it didn’t taste like there was any at all either.
Michael LangsfordGoogle
The employees act like it's a pain to be there. A bunch of stuck up kids. The lady who helped me didn't even greet me or ask if she could help. She literally just stood there and stared at me until I ordered.
I wanted to write a note about a fantastic interaction I had with one of your staff members, Vianca Garcia, at the Uptown Plaza Nekter location (100 E Camelback Rd Suite 196, Phoenix, AZ 85012).
I initially called the store to track down an online order I had placed for a 5-day Classic Cleanse, after not receiving an email confirmation. Vianca picked up the phone and was friendly, enthusiastic, and kind. She asked me helpful questions to understand my need and went out of her way to track down my order. After confirming receipt of the order, she also promised to put in a special note asking the store to give me a call upon receipt of the order at the store so I would know when to come in. She was patient and extremely customer-service driven, a bright spot in a series of weeks that have been challenging for everyone due to current circumstances (COVID-19).
I wanted to send a big thank you to her for her overall wonderful demeanor and commitment to making my call as efficient and enjoyable as possible. It is rare to see the care she put into assisting me and I hope she is celebrated for her efforts.
Thanks to you guys, love your products, and kudos for a great hire in Vianca- I really appreciate it.