This location is always consistent with the quality of product and service provided.
Jake M.
Most of the employees are very friendly and personable. However one of them goes above and beyond - Madison is always attentive, remembers my name, knows my order, and always has a few kind words. Every time she is working I leave with a big smile on my face. Madison should be the poster child for EXCELLENT CUSTOMER SERVICE! Emma & Sydney are friendly as well.
Kristin M.
I wish you were offering the Pumpkin bowl this year...but the pumpkin smoothie will have to do
Meg R.
Ordered my juice online with ice and there was no ice.
Katherine T.
Online ordering is awesome - quick & easy pickup
Anna P.
I order online and it’s always ready when I get there.
John T.
My order was wrong, I ordered a 24 oz. Smoothie and was given a 16 oz smoothie and still charged the price of a 24 oz. Smoothie. The employee instead of trying to make things right instead argued that what I got was correct. The service and customer satisfaction apparently is not a priority at this store.
Michelle AdamsGoogle
Bowl half full...paid full price.
Response from the owner · June 10, 2021
We are extremely sorry for not getting back to you sooner! We hope that your experiences have been much better since, although please do not hesitate to reach out to our Customer Support team at [email protected] as they will be happy to assist you further!
If you appreciate customer service and CORRECT orders, you might want to steer clear of this location. Well, maybe just for as long as Melissa is the manager and Madison is working there. I am a frequent Nekter client and normally go to the Deer Valley location (which I love) where I've been able to place my online orders with confidence. Today, I ordered from the Central and Camelback location only to find out they're selling their 16 ounce cups at 24 ounce prices. PLEASE BE CAREFUL with this location!!! I even showed them (with their own measuring cup) that 16 ounces filled to the line in my cup that they ARGUED was 24 ounces. THERE IS A NUMBER 16 ON THE BOTTOM OF THE CUP!!! Anyhow, Madison tried to fit 24 ounces of water in the cup I was told was 24 ounces and spilled water ALL OVER THE COUNTER... clearly, not going to happen Madison! After explaining all of this to Melissa, THE MANAGER, I was directed to corporate. All this AFTER, driving back into the central PHX from the North Valley DURING rush hour :)
Response from the owner · October 12, 2021
Hi Melody, we're very sorry to read that you're unhappy with your experience. Your feedback is what drives us to improve and given the chance, we'd like to look into the issues you are experiencing. Please email us at [email protected] our team would be happy to assist you.
My order was to be delivered by a third party, I ordered through nektar app. My delivery did not arrive, and the store cannot tell me which company picked it up.
Deana R.
As soon as I walked in the door a woman behind the counter asked “what may I start making for you?
I said I had an online order and gave my name and she said I just made it. Let me get it. She gave it to me very quickly and said have a great day. Very friendly and very fast service. Even before the order time.
Patricia W.
Customer service isn’t always pleasant here.
Sir Norman aka SirTinManGoogle
Free bowls my gf & I got were excellent. The service was fast & efficient. The bowls were tasty!!
Response from the owner · October 6, 2021
It's such a great feeling to know that we left you with such a remarkable impression. Thank you for sharing!
Mobile order was not initially recognized when arrived to pick up. I sent my son to pick up the order. Associate stated there was no order under that name. Only after I went in myself, did they realize the drink was in the refrigerator.
Emmie G.
The employees here are always courteous and thank me for coming in. I pick up orders for myself and 4 other co-workers and I appreciate the care that the Nekter staff puts in by labeling everyone's drinks and packing things nicely.