Everyone employee is always very pleasant. I’ve never had a bad experience.
Maureen W.
Great -exactly what I asked for!
Stephanie V.
Great, as usual! The staff was friendly and drink was perfect. It’s my favorite post workout, treat!
Holly LouisGoogle
WOW!!! I am literally shaking right now. I have never been treated so poorly in my life. This is the absolute worst customer service experience I have ever had and I hope no one else ever has to experience anything like this.
I walked into Town and Country Nekter to grab a quick smoothie in between appointments. I had a very busy day and I hadn’t eaten anything yet and it was around 1:20 pm. I ordered a smoothie and protein balls. I went to the restroom, ate my protein balls and after almost 10 minutes of waiting, I asked if they were making my smoothie. There were four employees and zero customers waiting. The manager, I don’t recall his name. He has a bunch of tattoos, and the big stretched out earrings came over and started yelling at me saying “I am trying to train an employee on smoothies. You can have a refund and leave my store” he said “you are never welcome back at my store again and if you don’t leave now, I am calling the authorities” what????
all because I asked if they were making my smoothie?
Whoever the owner is, I hope you see this and know how your manager treated a loyal customer. He scared me and really upset me. There was a way he couldn’t handle the situation a lot better!!! He could’ve calmly just told me that this smoothie would be right out that he was training someone and thank me for my patience. Instead, he refused to give me my smoothie threatened to call the police and told me to never come back again. I think he is unstable should not be working with customers if this is how he is going to act and treat people.
I am still in shock! I was been in the service industry for 15 years and my mother-in-law owns several restaurants that I also have worked at. I know that when training someone, customers do have to be more patient, that is why typically you give you a heads up and let you know that they are training and that it will take a little bit longer. I think waiting 10 minutes for a smoothie when there is no one in the store and the manager yelling at me when I asked about my smoothie and refusing to make my smoothie and telling to leave is unacceptable!!!! While I was waiting, I could hear him talking to his trainee and he wasn’t even talking about how to make a smoothie he was going on and on about other things making jokes, laughing, and that is why I got a little impatient and asked about my smoothie. I couldn’t understand why it was taking so long and they did not seem to care that I was standing there waiting.
I love Nektar and am a loyal customer that goes to locations all over the valley. I will never return to this location again unless there is a new manager. I don’t feel safe going there. I have 3 children and we all love Nektar. I would not feel comfortable or safe bringing them Into the store with a manager who acted like that.
Response from the owner · September 5, 2025
Thank you for sharing your experience. It's concerning to hear about your visit, and we understand how upsetting this must have been. We value your loyalty and want to address this matter. Please email us at [email protected] so we can look into this further and ensure a better experience in the future.
It was terrific! Exactly as advertised and the staff was pleasant and our smoothies were ready as promised! A very refreshing experience from any business in this day and age of apathy! Thank you!
Shelly L.
Always have my order ready at this location! Thank you!
Stacy N.
We love visiting Nekter when we are in Arizona!!
Erika L.
They were very fast and when I arrived at the store the lady was friendly.
Jesus C.
Quick and effortless to pick up my order. Order has always been accurate as well.
Katie H.
Great! Loved it as usual and was ready super fast! Employees were super nice too
Nadia B.
I have ordered the drink by a mistake at the camelback location instead of where I normally pickup all my drinks at the Indian school location. Your staff at the Indian school location and after waiting close to 7-8 mins behind the pickup counter without anyone coming to check- wouldn’t issue a complementary drink so I can go on with my hot day. Instead they asked me to call the other location WHICH GOES STRAIGHT TO VOICEMAIL. I had little to no time to waste with a toddler and infant and just left the location with no drink and money spent and staff that couldn’t help resolve the issue.
Mehry M.
Great experience. Staff were very professional and attended to me immediately. Smoothies were made fast and tasted great.
Meagen W.
Great - I will order ahead going forward. He had our stuff completed and ready to go when we walked in the door.