Smoothie reviews · Nekter Juice Bar - Phoenix

Went here the other day and had an amazing smoothie. Came back this morning and got a smoothie for my girlfriend and brought it home, about 3 minutes away. When I gave it to her she noticed it was so watery, more like a juice than a smoothie. For paying over $10 for a smoothie I’d hope for better consistency :(

I came in earlier than my order pickup time so when I said my name, she immediately made my order and it took no time at all. I was also curious what the person behind me ordered because it looked good. She told me and she also said there was a small amount left in the blender if I wanted to sample it. It was really good just like I thought and it really brightened my day that she went above and beyond like that. The açaí bowls are always perfect and I have a new smoothie to order now for post-workouts. Only positive experiences at this location :)

I came in earlier than my order pickup time so when I said my name, she immediately made my order and it took no time at all. I was also curious what the person behind me ordered because it looked good. She told me and she also said there was a small amount left in the blender if I wanted to sample it. It was really good just like I thought and it really brightened my day that she went above and beyond like that. The açaí bowls are always perfect and I have a new smoothie to order now for post-workouts. Only positive experiences at this location :)

GORGEOUS smoothies:) all of the staff are wonderful and kind.

I think there are issues with the app when ordering pickup. I confirmed my location and when I arrived I learned that it was at another location 2 miles away. I had to drive back even further with a smoothie and a acai bowl, both of which were going to be partially melted by the time I got there.

Fast and friendly service. Received a quality smoothie as well.

Great! Smoothies were still thick and chilled upon pick up!

Great smoothie, great service!

Overall it was amazing!! I love going to Nekter. My only concern is with my last visit, I got a protein waffle with browned bananas. I took them off so no biggie, but thought I’d let you guys know. Service was excellent and smoothie was as well:)

This location is overrun with online orders, and though there were 3 employees working, it wasn't enough to cover all of the online orders plus the foot traffic. I waited in line 15 minutes, and that was only because the lady in front of me left. After I ordered, I waited another 15 minutes to get my smoothie.

I went here this morning and I was very happy with the service that I received the young man this morning was very kind and made my order pick up quick and easy. The smoothie I got as well was very good I recommend.

Hi, The staff was very friendly and helpful :) I wanted to try the pumpkin smoothie but was told I needed to download the app in order to order that item since it wasn't available yet as a walk in order until later in September. That was a little confusing to do but Jamie at the register helped me through the process. And now with the app I can go to any nekter in the valley. Thank you - I will look forward to my next visit to nekter :) And the pumpkin smoothie was delicious <3

Hi, The staff was very friendly and helpful :) I wanted to try the pumpkin smoothie but was told I needed to download the app in order to order that item since it wasn't available yet as a walk in order until later in September. That was a little confusing to do but Jamie at the register helped me through the process. And now with the app I can go to any nekter in the valley. Thank you - I will look forward to my next visit to nekter

I stood at the front desk for 20 minutes without an acknowledgment from either worker. I know they were busy with online orders that they were making and putting in the freezer for when people came to get them , but come on, just say I’ll be right there or something. I finally walked out and skipped getting a smoothie. Shame on your customer service. 2 guys working one with big ear gauges. You were acting like I wasn’t there, and no one was in there the whole time!!

WOW!!! I am literally shaking right now. I have never been treated so poorly in my life. This is the absolute worst customer service experience I have ever had and I hope no one else ever has to experience anything like this. I walked into Town and Country Nekter to grab a quick smoothie in between appointments. I had a very busy day and I hadn’t eaten anything yet and it was around 1:20 pm. I ordered a smoothie and protein balls. I went to the restroom, ate my protein balls and after almost 10 minutes of waiting, I asked if they were making my smoothie. There were four employees and zero customers waiting. The manager, I don’t recall his name. He has a bunch of tattoos, and the big stretched out earrings came over and started yelling at me saying “I am trying to train an employee on smoothies. You can have a refund and leave my store” he said “you are never welcome back at my store again and if you don’t leave now, I am calling the authorities” what???? all because I asked if they were making my smoothie? Whoever the owner is, I hope you see this and know how your manager treated a loyal customer. He scared me and really upset me. There was a way he couldn’t handle the situation a lot better!!! He could’ve calmly just told me that this smoothie would be right out that he was training someone and thank me for my patience. Instead, he refused to give me my smoothie threatened to call the police and told me to never come back again. I think he is unstable should not be working with customers if this is how he is going to act and treat people. I am still in shock! I was been in the service industry for 15 years and my mother-in-law owns several restaurants that I also have worked at. I know that when training someone, customers do have to be more patient, that is why typically you give you a heads up and let you know that they are training and that it will take a little bit longer. I think waiting 10 minutes for a smoothie when there is no one in the store and the manager yelling at me when I asked about my smoothie and refusing to make my smoothie and telling to leave is unacceptable!!!! While I was waiting, I could hear him talking to his trainee and he wasn’t even talking about how to make a smoothie he was going on and on about other things making jokes, laughing, and that is why I got a little impatient and asked about my smoothie. I couldn’t understand why it was taking so long and they did not seem to care that I was standing there waiting. I love Nektar and am a loyal customer that goes to locations all over the valley. I will never return to this location again unless there is a new manager. I don’t feel safe going there. I have 3 children and we all love Nektar. I would not feel comfortable or safe bringing them Into the store with a manager who acted like that.