I’ve been to this location 3 times and all 3 times there’s been significant issues. I will go out of my way to the Woodbury location from now on.
Stella B.
Fruit was not fresh, appears it has been frozen. Ordered 3 dragon fruit bowls
Dawn N.
I got there a few minutes early, the person behind the counter gave me attitude and told me their was still “7 minutes left” when I told him I was picking up. When my order was ready they proceeded to leave it on the counter and I had to ask them for my order.
Amir T.
Superb. My order has always been accurate, timely and fresh. Extremely pleased 😃
Kyle P.
I love this Nekter and the kids that work there. I use the app, they know me and recognize me and understand my morning routine.
Great group of employees
Katie F.
Great product and service, staff here is always happy and ready to help.
Ofelia C.
When I picked up my bowl. Person working just handed bowl and walked away. I had to stop him and ask for bag.
Andrea B.
The staff was alone in the store and was nonetheless still able to help me immediately! Props to him for working a shift alone.
Grace G.
Great location, employees, and drinks
Erica G.
Love this location and the people are so amazing and customer service focused.
David M.
My family and I love this place. We eat here weekly. The only negative thing I have to say is sometimes it seems like they short you on the portions.
Joseph S.
The girls who prepare my smoothies every morning are amazing and so nice!
L CGoogle
Just visited this location in Irvine (6793 Quail Hill Parkway) at 5:40, only to find the doors locked. Store hours shown on the door say it is open until 7. After standing a few minutes, an employee walks up to the door to unlock it, and says “I’m on a break.” At this point I’m super confused and ask if the store is still open? He shrugs his shoulders, with an indifferent look on his face (and his face halfway down below his nose), and says again “I’m on my break. Can you wait like 15 minutes.” I replied, “No thanks” because 1) his attitude was one of someone who couldn’t be bothered to smile or do his job to keep your store open during posted store hours, and 2) I don’t have a lot of trust in someone making my smoothie who operates like this. I hope someone at Nektar corporate is interested in looking into what is happening operationally at this location, because I can say if this is even an occasional occurrence, folks here will quickly choose to go elsewhere. Very disappointing.
Response from the owner · October 5, 2021
We want to apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at [email protected]. We look forward to connecting and turning this into a much more satisfactory experience for you.