This is my favorite NEKTER store, always friendly and professional! My Bowls are always so pretty and tasty!
Brenda U.
Made my drinks perfect! Thank you!
Sally B.
Love Nektar but can’t go as much anymore since hours change to 8am vs. 7am! Please change it back!!!
Darra BrowningGoogle
This is our favorite Nekter location! For a special treat, we will come by after school to enjoy a healthy snack while completing homework and it is an enjoyable visit every time. Friendly service! Great, reliable experiences using the pre-order option through the app if doing pickup. The fresh menu items have always been excellent. I highly recommend this location.
I LOVE Nekter, but the service here is the worse every time I come the girl working at the register always looks like she doesn’t want to be there and very blah. Then expects me to tip, I still do but don’t know why not a good experience coming in. Sad other locations have the best customer service, but this is the only one close to me.
Response from the owner · December 13, 2023
Dear Rebecca Hollis,
Thank you for taking the time to share your feedback about your experiences at our Tatum Point location. While we're thrilled to hear about your love for Nekter, we are truly concerned that the service you've received has not been up to par. We aim for every customer to have a welcoming and positive experience, and it sounds like we have some work to do in this area.
Please accept our sincerest apologies for any lack of enthusiasm and warmth you've encountered. We appreciate your honesty, as it helps us identify areas where we can improve. Your comments will be addressed with our team to ensure that the level of service matches the high standards of our products.
Despite these experiences, thank you for your continued support. We understand your disappointment, especially when this location is your most convenient option. We hope you will notice a positive change on your next visit.
If you'd like to discuss this further or have any specific suggestions on how we can make your next visit better, please feel free to reach out to us directly and ask to speak with our manager at the store. We would love to hear from you.
Warm regards,
The Customer Service Team at Nekter Tatum Point
Everything was great! My order was ready for pick up when I got there!
Mon McPGoogle
***Updated review.....I was asked to contact them in regards to the issue below. I was assured that this was an accident, fixed, and they're making it right. I will return to this place, as I have so many times before. Thank you for reaching out and following up with the store to make sure this didn't happen to anyone else. It's so appreciated. It's what I know this store and this company to be.***
-I picked up juices for a 3 day cleanse on Sunday afternoon. I started my first day and was so sick. Didn't even finish my first days bottles. Started 2nd day, got to 4pm, and was still drinking juice 3. So ill. I've done so many of these, never had an issue, and usually go much longer. Finally able to face the juice in my fridge yesterday and the smell,🤢 I had a partial day and a full day to toss because I couldn't stomach it. Found 2 juices that expired Nov 11th and Nov 19th. Plus, 2 within a day and looking curdled. These were pre-ordered and paid for days before, yet they weren't prepared for me and even had me taking blue bags, which I questioned more than once. I needed the black bags, which they finally corrected and told me to put them back and grab black ones. I wish our trash didn't go on Tuesday because I would have checked the other bottles. As of yesterday, I'm finally keeping food down and not throwing up. ***Heads up to check your bottle dates.*** These weren't in one bag, which makes me think there were spoiled ones in my first bag, too. I'm so disappointed 😢 I couldn't even walk into a juice place right now. 🤮 Also, it pains me to write bad reviews. I strive to write good ones because people usually tend to post the negative. I just want people to check their bottle dates.-
Old review, which is why I went back. 💔 ...... Wonderful experience! Everything was ready and packaged up. Also, they filled the order early, which was unexpected and appreciated. Thanks so much!
Response from the owner · December 12, 2023
Dear Mon McP,
Thank you for updating your review and giving us the opportunity to address the issues you experienced. We're grateful that you reached out and allowed us to address the problem. It's heartening to know that you are willing to return to our store, and we are committed to ensuring that your future experiences align with the high standards you’ve known and appreciated in the past.
Your initial experience with the cleanse juices was concerning, and we cannot apologize enough for the distress and discomfort it caused you. Ensuring the freshness and safety of our products is a top priority, and the incident you described prompted us to reinforce our procedures for quality control and pre-order preparations.
Thank you again for your understanding and for your continued patronage. We look forward to welcoming you back to Nekter Juice Bar at Tatum Point and are dedicated to providing you with the quality experience you deserve.
Warm regards,
The Team at Nekter Tatum Point
It was okay. The last time I ordered they forgot to put my turmeric shot in the bag and a co worker picked up the order. When I called to tell them, they said it would be added to my next pick up order. Yesterday the girl had no idea what I was talking about. Also she wasn't familiar with the bonus cards with gift card purchase. So I have not received my shot and it was a struggle to get a gift card purchased.
Maranatha F.
it’s not nekter’s fault, but i never received my food and the store’s mailbox is full
Diana A.
Love the juice and being able to pick up 6 fresh juices