One of the worst customer service experiences I've had.
Customer service matters, and it often determines whether customers return. I've come back to restaurants after receiving a bad dish simply because the staff was friendly and made the experience enjoyable. Unfortunately, this was the exact opposite.
The Protein Power Bowl was actually very good, so compliments to the kitchen. However, the young female employee who assisted us was not welcoming, seemed completely disengaged, and appeared to have little understanding of basic customer service. There was no greeting, no friendliness, and no effort to make customers feel valued.
Good food alone isn't always enough. Despite enjoying the bowl, I would not return because the customer service was practically nonexistent. Management should invest more time in training staff, because how customers are treated can make or break a business.
Do better.
Ordering and paying online was easy. Menu had all available options to select from. Pick up was quick.
Natalia LucioGoogle
Alyssa is always attentive, answers my questions and my drinks/bowls always look refreshing and appealing. Very bubbly and she makes the atmosphere feel great 😊
So, here we go. After a few decades of existing on this planet, I am compelled to leave my first bad review.
This was my first visit and I ordered a "PBBJ" at this establishment. I did not realize that there were two items with the exact name (a bowl and a smoothie). I wanted the smoothie but was brought a bowl. I understand that I have to take responsibility for not clarifying (my mistake for not having the menu memorized). However, isn't it standard order-taking etiquette to ask clarifying questions? We only have that on bottle, is that okay? We only carry Pepsi, is that ok? This contains peanuts, is that okay? Seems like standard practice.
By the way, this isn't even what the problem is. The problem was how indifferent the employee was towards the situation. Zero empathy, zero customer service, and zero solutions offered. Just a shrug. I would've gladly split the cost on the next one, if they would've offered a solution. I tipped on the order too which makes it even more maddening (my mistake, I know). By the way, I didn't take the bowl. So I paid 26.00 for two items but left with one.
The last three bad reviews before mine all mention the poor attitude from the staff. I don't know what's worse. The fact that they might have three bad apples working there or that it might be the same employee doing all this.
It's very unfortunate because the owner was amazing. He was friendly, personable, and welcoming. But why isn't his staff held to the same high standard? He mentioned going to a convention to promote his business only to have his staff undo his hard work. This isn't the IRS. This isn't the DMV. Do better.
My partner and I went here and the service was terrible. My boyfriend ordered a drink, but there was a bowl on the menu that looked similar. They didn't clarify anything or offer us an alternative, and when we asked for a refund, they basically told us 'too bad.' Zero stars, would not recommend.
Highly recommend smoothies are all delicious they are very patient and kind such a cute little hang out spot and the protein waffles were super super yummy!!
Never a smile. Always new team members and always seems lost. Ask for spoons and even if written on the order paper they put on the order, they don’t give. Asked for 1$ more cacao nibs and didn’t put more at all.