“Best juice I have ever had! My last experience at Nekter was not all exciting. I got a juice that was watered down and tasted only like parsley. This visit changed my mind. A nice young man, Dylan, helped me decided on a juice and suggest the Greenie with ginger added in the juice. It was the best juice i’ve had since I first came to Nekter!”
Response from the owner · June 17, 2023
Hello SwaySoulz, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! See you next time!
The girl made a suggestion that helped me decide on the bowl I wanted. It was delicious!
Response from the owner · June 13, 2023
Hi Erica, We are grateful and appreciate the time you took to leave your review. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!
Great product but the staff at this location seemed sad which made the environment dull.
Response from the owner · June 4, 2023
Hi AJ, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! We look forward to seeing you again soon.
We bypassed the poor reviews. Surely they are one offs. I guess not.
After ordering and getting our peanut butter bowl, it had no strawberries or blueberries. When asked why, the girl said “we ran out.” Uhhh what? You ran out of the basic ingredients that go in your foods? When asked if we paid full price, she said “yes but I gave you extra bananas”. Lol. We don’t want extra bananas. We want what we ordered and paid for.
There were also a few pieces of apple in them that had brown spots. We won’t be going back.
Response from the owner · March 21, 2023
Hi Chris, hank you for bringing this issue to our attention. We apologize for the poor experience you had at our location. It is unacceptable that you did not receive the ingredients you ordered and that some of the ingredients were not up to our usual standards.
We take your feedback seriously and we want to make things right. We would like to offer you a replacement meal, and ensure that you receive the quality and service you expect from us.
Please reach out to us directly at [email protected] We appreciate your business and hope to have the opportunity to serve you better in the future.
Juice is good, store is clean. Leaving a 5-star review out of appreciation for the employees here who made me a fresh smoothie after I felt like the pineapple matcha smoothie I initially ordered was making me feel too caffeinated after a few sips. They were super cool about making me a new one! I’ll be back!
Response from the owner · November 23, 2022
Hey Drew! Thank you so much for stopping by and for the kind words for our staff. We will be sure to pass them along. Come back to see us again soon!
Ordered an açaí bowl and asked to substitute banana for coconut flakes. The girl taking my order said it'll be extra but I can have extra blueberries and strawberries on my bowl instead for no extra charge. I said okay perfect. She was also kind of rude, repeatedly cutting me off while I was trying to order. I received my bowl and it's halfway full? It looked like someone ate half and sprinkled granola and a few pieces of fruit on top. They removed the banana like I asked but there were no extra strawberries or blueberries. It was the most pathetic bowl I've ever seen. Also, I think I received a dragon fruit bowl because it did not taste like açaí AT ALL. I'm very upset I paid $10 for this. Won't ever be going back.
Response from the owner · November 23, 2022
Fortunate, We a very sorry to hear about your experience. This is not our standard and we would love to make it up to you. Please reach us at [email protected]
Absolute disaster everytime. Two bowls that cost $14 each, both were less than half full of anything. Came in at 7.48pm girl working yelled out to me - "we are about to close," I said "so your not able to take my order?" She responded "Fine I'll do it." Anyhow she then went to the back for a while vanished...then decided to work on my order...handed me half empty bowls with no presentation what so ever..Will never come back...clean juice has better service...what a disaster.
Response from the owner · November 23, 2022
Hi Sher, We sincerely apologize that this was the experience that you had. We are a local business and it hurts us greatly when folks try to close our business early. We will address this internally. Please reach us at [email protected] so that we may make this right with you.
Very disappointing! Apparently they are instructed to put 10 blueberries and 10 tiny pieces of strawberry in the banana berry açaí bowl. I’ve had lots of bowls other places and this is absurd.
Response from the owner · September 4, 2022
Hello Greg, Thank you for your feedback. We are disappointed we did not meet your expectations. The berries can fluctuate in size depending on the season and it sounds like the staff did not accommodate for that. We will use this as an opportunity to train our staff. We hope we can redeem ourselves on a future visit. Feel free to email us at [email protected] with any additional details you may want to share.
Location in Plano on Preston- Horrible customer service. I ordered a drink and two people that were behind me got there’s first. Took them 30 min to make a simple 16oz drink. The guy working there acted like he could care less
Response from the owner · August 31, 2022
Hi Kristy, your feedback is greatly appreciated. I am so sorry to hear that the wait time was much longer than normal. If you could please reach out to [email protected] I would love to make this right.