Can’t speak to atmosphere - used door dash to a local hotel; was $$$ bit tasty! The sizes were generous in the bowls; the PBJ bowl was the best.
Response from the owner · June 27, 2024
Hi Lizabeth - to save $ next time order by using the Nekter app. It has delivery and allow you to rack up rewards/freebies and have access to special offers. Cheers!
My daughter and I stopped for an açaí bowl to take with us. We got our bowls and got in the car. My bowl was good (very little fruit) but when I got down to the blended part I hit something hard. It was a bracket for a shelf. With close examination you could tell it had been in the blender ( how could you not hear it) because it was all dented up. I called the store immediately and let them know. They said the manager was not there but would have them give me a call. I left my name and number with them. 2 weeks later I never heard a thing. Terrible customer service. This was at the Preston road store in Plano by 121.
Response from the owner · June 18, 2024
Hello Susan, this is not ok! I am terribly sorry about all of this. I just called the store and understand the team member may have written your number down incorrectly and they were unable to get a hold of you. I know it sounds a bit like "the dog ate my homework" but we still want to make this right for you if you will let us. This is definitely an unusual situation all the way around, and I am sorry you have had to deal with it, and it left a bad impression. If you can, please reach out to me at [email protected].
Super disappointed as I really wanted my açaí bowl. The 2 workers never changed their gloves. One was cutting up fruits, then stops to ring a couple of people up. she goes back and starts working again, never changing her ripped up gloves. She is grabbing the fruit with her hand and putting it in the blender. The other one finished an order then started to clean up a little bit, he even grab the broom and swept. I seen that he was about to start working on some orders and that’s when I decided to ask for a refund. I was unable to get one due to the supervisor, not being there. Proper food safety training is required.
Response from the owner · June 7, 2024
Hi Dna, Thank you for letting us know about your recent experience. Please accept our sincerest apologies. When you have a moment, would you email us at [email protected] so we can address your concerns head on. This is not to our standards - AT ALL!!
I placed an online order. It was written in the receipt that there was an item missing, yes the charged me for it. I was promised a refund and still have not received it.
Response from the owner · May 20, 2024
Hi Valencia - I am so sorry about your oats! I was not at the store yesterday, but have made the refund request and it will be completed today. Please allow a couple of days for the refund to show up. Please reach out to me at [email protected] if you have any further questions! I am sorry you had a negative experience and hope your next visit is a 5-star!
It was my first time here! My friend and I ate the Dragon Bowl! Very refreshing and delicious.
Response from the owner · May 20, 2024
Hi Karly, Thanks for choosing us and leaving such a great review! We love that you had such a great experience! Make sure to download the Nekter app to make your next visit a breeze and rack up rewards!
The manager is always so sweeet!! She always makes sure your order is correct and out on time!! She makes sure to acknowledge all her customers by NAME!! Her stafff is amazing!! Most definitely my favorite Nekter to go too!! 100000/10!!!
Response from the owner · May 16, 2024
Hey Stephanee! Thanks so much for the kind words about our staff. This will make their day. We appreciate you. See you again soon!
Delicious smoothies! Great staff. Kayla and her crew are fun, friendly, Nekter-driven. The rewards program is worth it. Always a good day for a smoothie. 👍😊
Response from the owner · May 14, 2024
Thank you! Kayla will love to hear this! See you soon, Charles!
My first time trying the Nekter Juice Bar. Garrison provided superb customer service. The restaurant was clean. I’ve tried the Green Apple Detox drink and it is really good. I bought the Power 40+ Rise & Grind and the Gut Well shots; both of them work very well. I will be back to purchase more.
Response from the owner · April 30, 2024
Kay, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you.
I frequent this location and it’s always a good experience. Once, my online order wasn’t received and I had to wait a little longer than I expected. But they put it together, it was good as always, and they were very apologetic.
Response from the owner · April 16, 2024
Thank you for the kind words and for being so patient. We try to get every order out as quickly as possible!
Came to Plano Texas for the first time and I was looking for a place that I can get some juice and I saw the nectar was right next to my hotel. I decided to come out and give them a try and I was consistent and I was not disappointed.
Response from the owner · March 18, 2024
So glad you stopped by! Hope you will visit again soon. Check out our Nekter mobile app to have access to all of our locations
Hi bayan, Thanks for sharing your experience. We are looking into this issue and hope to resolve it promptly and accurately. We hope you can give us the chance to turn your experience around.
Cheri, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!
Every time I come the juicer isn't working come on now. Get it together!!!! Yall suck
Response from the owner · February 16, 2024
Anthony, We don't suck. Our walk in cooler malfunctioned freezing all of our fresh produce. The juicer is alive and doing well. We were working to move fresh product from another store this morning.