I was there this evening and no employee to be seen. I finally seen to teenage girls in the back on there phone's and having a beverage. I totally understand that the teenager's can't be without there phone's and social media but pay attention and take a peak once in a while to see if you have any customer's.
Came in on 2/14/19 for my weekly celery detox bag. Greeted by Desmond! That guy has to be one of thee nicest counter people I have EVER encountered before. Friendly with everyone and just has a great personality overall!
Response from the owner · June 11, 2018
Julie thank you for your review. We are always looking for ways to improve, so we'd love to hear any extra feedback you have at [email protected]. We hope to hear from you soon regarding your visit!
We waited 25 minutes for 3 smoothies. Probably need to hire some more people.
Layla KaderGoogle
I’ve never been that impressed with Nekter but today I was disappointed. I got the dragon fruit bowl. The actual smoothie part of the bowl was kind of brown, the fruit on top was rotten, and some toppings were left out. Normally it wouldn’t be that big of a deal but if I am paying $10 for a bowl I don’t want rotten fruit. I won’t be returning to Nekter, I’m sure there’s better smoothie places out there.
I have been a long time Nekter lover and visit various locations several days a week. You guys are my go to snack, and sometimes meal or dessert place. But I am very saddened that Nekter is walking away from all of their plant based protein options. Loosing the ability to get a plant based smoothie or bowl is definitely going to impact how often I come in the future. It saddens me that I’m going to have to start looking for a new go-to spot.
SGoogle
Owning a franchise in 2019 must be really difficult. Getting young people to work for you who aren’t clueless AND rude is seemingly impossible. I come here probably twice a week, it’s unpleasant 80% if the time. The bowls are great, the smoothies are ok.
Also- ALWAYS pre-order because said young people will place their primary attention to talking to each other rather than being efficient.
Update: I gave it another try 2 years later and got moldy disgusting strawberries in my bowl...
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
I’m never one too take time out of my day to leave bad reviews but every time I come here I specifically ask for extra pineapple on the top and bottom of my bowls, and it’s almost as if they deliberately do not listen to a simple request. The past 4-5 times I’ve been it’s the same thing. You would think waiting 15-20 minutes would give enough time to make it correctly, and by that time I’m not trying to wait any longer by asking them to remake it. Again, not trying to be a Karen but this is so irritating at this point 😂
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
Found some inconsistencies in flavor. Also the queue was very large. Good taste though.
Response from the owner · June 19, 2021
Hey Javier, Thanks for the kind words! We're thrilled that you had a 4-star experience at our location. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!
Greetings abigail, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with 5 star service. See you soon!
Worst location! Went 2/26 and the lady locked the door right as we walked in then laughed and pointed at the paper sign saying that they were closed at 7pm...... google stated 8pm... drove here from north Gilbert because it said it was still open. Never will come here again
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate your help learning more!
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
I thought you were closed. Then after a closer look at the hazard signs on your door Along with the typical mask sign, Along with an actual letter... Unrecognized your just ignorant. How can you present your self as a company that understands the importance of giving the body real, pure food but is over the top supporting the ignorance of stifling pure clean air. This is not a pandemic.Take a stand.I get it, you may be "afraid of losing your license". The signs on your door do not even allow for those who are exempt to attempt to come in. (Many are exempt because they have a true education of the Immune System. Take a class on the immune system. I am disgusted. Ill get my acai bowls elsewhere from now on. There are plenty of choices. Thank God for real health shops.