Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
Our smoothies were just okay. I was hoping for something with a little more flavor. I was also very surprised to see that the general seating area was dirty, and the bathrooms were borderline gas station. I guess I thought it was going to be higher quality especially because of the location.
Response from the owner · June 19, 2021
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
Wow!
The customer service was amazing.
I called to see if I could pay & order over the phone & and have my drink brought out to me since I have 2 sleeping babies in the car. The young man (can’t recall his name) brought out my drink in not even 2 minutes. Thank you so much!
Very, VERY annoyed by the service today. Came in at lunch time for a juice. There was no one in front of me, but I am sure there were online orders. That said, I waited almost 15 minutes for 1 drink. The machine was an issue or the machine operator was an issue. Either way, after 15 minutes I had to leave because the drink STILL was not ready. So, I waited 15 minutes, had to get a refund AND was late getting to my client. I literally left empty handed. RIDICULOUS.
Response from the owner · April 19, 2019
Wilhelmina, we completely understand your frustration! We have two brand new juicers now and sincerely apologize for your last visit. Please email [email protected] when you get a chance so we can reach back out. Thank you so much!
The smoothies and Acai bowls are great, but the Acai bowls have gotten VERY skimpy on the amount of fruit, granola and other ingredients they put on it. 1 cut up strawberry, seven Blueberries, half a banana (maybe), small dollop of peanut butter and a thin layer of granola. It wasn't like that when it first opened. Basically $10 for a bowl of Acai ice cream. I hate having to complain about portions, but I might have to next time. Or unfortunately just get smoothies. Please stop skimping and give some value to the prices you charge. The staff is very nice though!
Response from the owner · June 19, 2021
We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
I cannot say enough good things about the Gilbert/Chandler Nekter locations. Staff is professional, the locations are clean and organized. The owner goes above and beyond to make sure customers have the best experience possible. I use the app for ordering personal orders and I use them often for cooperate events. Try, you won't be sorry!
It says online they were open until 9 pm so I drove 25 mins to get there. When I got there at 8:30 pm, they were closed and the girl inside completely ignored me trying to get her attention.
DaveGoogle
Seems as if they are very skimpy on portion size for the acai bowls. I don't feel I will be returning.
Response from the owner · February 5, 2019
Dave, we wish that we could have fixed your order for you and are so sorry for the inconvenience here. We hope we can redeem ourselves on your next visit!