They missed 3 out of 4 items in my order....I tried to call and no one picked up.
It also took a really long time for the one item so too late to order anywhere else.
Super disappointed.
Response from the owner · June 21, 2021
Hi Nicole I am so sorry to hear that your experience at our location was less than five stars. Our goal is to provide each customer with a positive experience and I am sorry that we have failed to meet your expectations. We would appreciate the chance to go over these concerns and make this right. If you could please reach out to [email protected] so we can get this corrected.
I really hate to be this person, usually I'm super patient and I get it when a place is super busy but there's no point in ordering ahead when u still have to wait on your order forever because they are still working on in house customer orders and don't even bother to acknowledge you at the pick up/order ahead counter. I agree with other reviews the staff is what needs improvement or hire more people. I've noticed this everywhere I go out to get food/drinks now, the service is horrible! Will be going down the street from now on to juice junkies where the staff is friendly and doesn't ignore you when you walk in and their juices/smoothies are amazing.
Response from the owner · June 9, 2021
Thank you for your review and feedback. I am sorry to hear that your visit was less than five stars.. We are always looking for ways to improve, so we'd love to hear any extra feedback you have at [email protected]. I would love the opportunity to make this right.
This place is really not the same. I used to work at Medical City Fort Worth 2 years ago and would pick up my toxin flush and cold brew (before it was part of the menu) everyday and the staff even knew me. I had to move due to work, but now I am semi back to the area. Last week I ordered my cold brew with cacao nibs, I got home and I didn’t taste them. I placed an order again today. The ladies were friendly, but I don’t know if they’re not concentrating on what they’re doing maybe? The one who greeted me had her set of AirPods on. She had to remove one to hear me. She finally have me my 2 toxin flushes and started to walk away. I said I ordered a cold brew too. Then the other lady said is it this one? I get to my car to taste it, again no cacao nibs. By that time, there was a small line and I had to go back to work so I couldn’t go back in. Usually I don’t post because mistakes happen. But this is the second time now. Second week in a row. And I think the employee busy with her AirPods in instead of properly looking at my order just threw me overboard. I love Nekter. It’s the staff that needs improvement. I miss the ones who worked in 2018.
Response from the owner · May 10, 2021
Hi Irene, I am sorry to hear that your experience wasn't a good one. This isn't the kind of review we want to hear from our guests! Can you please email me at [email protected] when you get a moment? I would like to find out more and would love the opportinuty to make this right.
I’ve been here before and have always enjoyed the smoothies and bowls, yesterday I came in and the wait was a bit longer than usual. As I was on my way home I had swallowed something that seemed a little off.. I assumed it was maybe just some ice, then after another sip I felt something in my mouth again. I spit it out and it was ground up plastic shards and chunks :( I went back and was able to speak with a manager over the phone and was refunded. They offered to re make everything which was kind but I was pretty grossed out honestly. Anyway, I used to really love this place, just be extra cautious when getting the cold brew protein smoothie, and make sure they didn’t miss a cap in the blender..
Response from the owner · April 29, 2021
Marina, we apologize for any misunderstanding. Most of our customers are highly satisfied with the products they receive from our team. We want to make sure this continues, so please email us at [email protected]. We look forward to connecting and turning your experience around.
First Timers to Neckter - Impressive - Love Their Made To Order Delicious Fusion Blends, especially their “Tropical Cooler” & “Banana Boost”, Truly A Meal Each Makes - Friendly and Efficient Service - Clean Interior - Good Playlist - Competitive Pricing - Looking Forward in trying one of their Açaí Bowl next!
Response from the owner · October 29, 2020
Hi Jennifer! Thanks so much for the kind words! We love receiving such thoughtful feedback and will be sure to share it with the team. P.S. - We're running a Buy 1 Get 1 FREE promo this WEEKEND, so you can try 2 for the price of 1! :) See you soon!
I've been visiting Nekter for a bit over two years now pretty much weekly, every smoothie and acai bowl i've ever purchased were delicious, fairly healthy, and fresh! Not to mention the staff is very friendly and professional!
Response from the owner · October 29, 2020
Hi Mutstafa! Thanks so much for the kind words and 5-stars, we'll be sure to share it with the team! We appreciate you frequently visiting us and are lucky to have you as a customer! See you again, soon! :)