I love nektar but this location sucks. Rude staff. Could make my drink cause it was “seasonal” but I called another location and they said it wasn’t
Response from the owner · April 24, 2023
We apologize for the negative experience you had at our location. We strive to provide excellent customer service and appreciate your feedback regarding the staff and seasonal drink availability. We will address these concerns with our team to ensure a better experience in the future. Thank you for bringing this to our attention.
Completely unprofessional. The cashier young lady couldn’t wait till we finish ordering to get back on her phone.
The food preparation gentleman kept grabbing his pants to pick them up while manipulating food products.
He upright took a break in front of us to go outside and smoke a cigarette inches from the door . Huge health code violations and terrible service
Response from the owner · April 24, 2023
We sincerely apologize for the experience you had during your visit. Our team's professionalism and adherence to health and safety standards are of utmost importance to us. We will address these concerns with our staff to ensure that such incidents do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
I visited Houston and came in to get a healthy bowl hali was a incredible worker and very helpful recommending a good smoothie bowl highly appreciative would recommend for sure!
Response from the owner · April 10, 2023
Greetings Monique, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!
I love walking to a place and instead of a greeting getting , “I can’t take any more orders right now , it will be a minute”
Response from the owner · April 6, 2023
We apologize for the experience you had during your recent visit. Our team strives to provide excellent customer service, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our service in the future including coaching on how to better manage unexpected rushes
The juice is really good! The staff are not knowledgeable about the health benefits, or nutritional details of the drinks, that will be my only downside.
Response from the owner · April 2, 2023
Thank you for your review, B K. We are glad to hear that you enjoyed the juice! We take customer feedback seriously and will use your comments to help us improve our customer service. We will ensure that our staff are better informed about the health benefits and nutritional details of our drinks. We do have some new staff in training and it can take some time to be proficient and knowledgeable. Thank you for taking the time to provide us with your valuable feedback.
Great service. The guy made me a smoothie right as they were closing and was very nice while doing so. Girl at the register was nice too. Smoothie tastes great. 👌🏻👌🏻👌🏻
Response from the owner · March 30, 2023
Dear BigDuch, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! We're here for you anytime!
Hey Brandon, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Hope you visit us again soon!
Great place to shop for all of your juicing essentials and Jacob’s customer service was amazing. As a person who trains employees on customer service, I pay particular attention to this behavior. Jacob was super helpful, courteous, and attentive!
Response from the owner · March 27, 2023
Hi Kendrick, Thank you for taking the time to share your experience. We're thrilled that Jacob made such a great impression! We hope to become one of your favorites. Download our app if you haven’t already for a free menu items and easy order ahead
Terrible drinks, tastes like expired juice my friend was supposed to get a banana chocolate protein shake and they made a berry blast. We were in a hurry and took double the time then others. Everything was extremely overpriced for nothing I could have gotten better service and better tasting drinks at a McDonald's. Had high hopes but they have failed my expectations.
Response from the owner · March 25, 2023
We apologize for your experience, Nathan. We strive to provide the highest quality drinks and service to our customers. We understand that you were in a hurry and we apologize for the delay. We take customer feedback seriously and will use your comments to improve our service and drinks. We hope you will give us another chance in the future.
This is the only location I come to where I can order one thing and get an entirely different thing. The only difference I wanted between my 2 bowls was I asked for chia seeds on ONE of them, got none. How does one have coconut but not the other? (I scraped some from the other bowl because there was ALOT). And why do they have different color and texture? Please do better, y’all are never busy when I come. 🤦🏾♀️
Response from the owner · March 12, 2023
Hi Lesila - Thanks for being a Nekter customer. I am Andrea the owner of this location and so sorry to hear about your experience today. We do want and need to do better. I would love to know more about what happened today - when you were there etc so we can coach the team. Do you by chance use the Netker mobile app? Email us at [email protected] and we will do our best to rectify things for you today.
I am addicted to this place. Everything I've tasted here so far is sooo good!! The only reason they don't have 5 stars is because of parking (if you're picking up) & they never seem to have a working card reader. It was super raggedy before it went out recently. I don't know why the store owner didn't replace it before it totally malfunctioned. Now you have to order online while you're physically in the store & pay $2 more, but other than that...Great Smoothies!!
Response from the owner · March 9, 2023
Hello,
Thank you for coming by and I'm really sorry you fell victim to our EMV issue more than once. The unit was replaced multiple times and we do have our IT department investigating what the larger issue is that is reoccurring. We appreciate your patience.
Thank you for bringing your concern to our attention. We apologize for any inconvenience caused by the pricing of our menu items. We strive to provide a high-quality juicing experience for all of our customers, and we understand that price is an important factor in that experience.
All of our products are freshly made to order using only premium ingredients. We regularly check pricing at our competitors and would challenge you to take a second look at how we compare. Nekter Juice Bar offers over 60 unique menu and retail packaged snacks and juices. We are also happy to customize any bowl, smoothie, or juice.
At Nekter Juice Bar you get 100% of your juice with every order. When customers request ice with their juice, we always accommodate by giving a larger cup. We never waste your juice or hold back :)
Our Nekter mobile app is a great way to maximize your value through free rewards, discounts, and easy order ahead.
We appreciate your business and hope to have the opportunity to serve you again.
Update 2/25 @ 10:20am
Thank you Hali!! Someone FINALLY made the Berry Burst smoothie correctly today! Usually it’s too watery, too sweet, or just leaves me feeling like I wasted my money. Since the smoothies are so inconsistent, I always order a bowl, but today was great. Halo needs to train the entire corporate on how to properly make a smoothie instead of winging it.
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This place is going downhill. Lately, the extra toppings I pay for have been missing from the order…they don’t have coconut cream anymore…and now I’m literally watching the cashier go back and forth between cutting fruit and ringing up orders on the cash register with NO GLOVES ON! I’m just going to request a refund at this point smh
Response from the owner · February 28, 2023
Thank you so much for coming back and taking the time to update your previous review. We will be sure to let Hali know she got it just right! We assure you that we are making meaningful changes at this location.
Worst experience i ever had. Tried to order a protein bowl made my way but the lady taking my order seemed annoyed at my requests, she even claimed "it makes no difference idk why youre getting all that" then while making my bowl it seemed like they were talking about me saying "did you hear this goofy a** boy" when i saw the pink flamingo i tried ordering it and was told they had no coconut water i said milk is fine and then said they had no dragonfruit or milk when they just used a new gallon... truly baffled at this business.
Response from the owner · February 20, 2023
Vincent, we sincerely apologize about your recent experience and hope that you’ll reach out to us with additional information. We would love to make this right with you. Please reach us at [email protected]