I want to give a shout-out too Bre because she gave me the most amazing experience, she made my banana berry açaí bowl and it was honestly the best I’ve ever had.
Excellent customer service, beautiful shop. However, the açaí bowl was very mediocre, which is unexpected, because this is a national franchise brand. I was deeply disappointed. The açaí was very runny even though I saw them make the açai with frozen ingredients. The açai flavor was nothing compared to Earthcraft or any other places I’ve been to. I would not recommend it.
Response from the owner · July 20, 2023
HJey - I'm so sorry you are disappointed. We are a national brand, but locally owned. Most shops like the one you mentioned have added sweeteners in their acai. We do that to keep our products as clean as possible. You can always modify and add items if you prefer something sweeter. As for the consistency, that's good feedback. It is hot out this summer, but sometimes our team members don't portion correctly. We hope you will give us another chance sometime. I would suggest you download the Nekter app to get all the latest news and up-to-date offers and menu offerings!
Amanda is a extremely great worker! She seen me outside of the building picking up trash in front of the smoothie store. I walked in and wanted to buy a smoothie but I didn't have the cash. She was kind enough to get it for me with her card and let me keep my cash. Amanda has good energy a positive smile and a great attitude to go with it. She is the perfect team leader. Give her the GM role asap!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from the owner · July 12, 2023
Super, Thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!
Picked up from this place a few times while doing Uber Eats and finally decided to come back and try it. I am so glad it did. It was absolutely delicious. I would 100000/10 recommend. It was fresh and flavorful and the perfect cold temperature. I wish they had more locations closer to me because I would go here every single day.
Response from the owner · July 8, 2023
Terry, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. It was a pleasure to serve you.
Amanda was very helpful and sweet. 10/10 customer service
Response from the owner · June 27, 2023
Greetings Nathalia, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We look forward to keeping up the great work! Hope you visit us again soon!
Great location, Jarrod provided excellent customer service!!!
Response from the owner · June 12, 2023
Hi Jayvonna, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!
Need to edit my 5 star review, I thought I was reviewing the Southwest Fwy location (which is great).
I've given Gray St a number of opportunities, because I love Nekter, but they continue to disappoint. I've been to locations in multiple states and this is the one location that continues to serve frothy, liquid-y smoothies. It's served like a juice.
I messaged with their director of operations, but nothing has changed. I would genuinely prefer they get better because they're so close to my house, but I've been driving out to the Southwest Fwy location.
This location makes the Nektar brand look bad.
Response from the owner · May 17, 2022
Nicholas thanks for the five stars and recommendation! Try our Cold Brew next!
The drink was good but the cashier didn't even pay attention & looked mad that she had to work........
Response from the owner · May 22, 2023
Hi Kendall. Thank you for stopping by and for leaving a review. We hate to hear that the service was lacking. We appreciate the and will follow up with the team to improve.
Excellent smoothies and we appreciate the inclusive feel from the team at the Midtown location. @proudbrownmom
Response from the owner · May 22, 2023
Hi LaTonya, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon.
So I frequent this place, yes the products are scrumptious and taste fresh every single time ... But primarily because of the customer service. I don't think I've ever walked in and haven't been greeted with a smile but the interactions are the best part. Amanda is amazing (I remember her name because she helps me most often and she's got exceptional customer service skills) but her consistency in making my favorite drink and giving me a pleasant experience makes all the difference! Signs of a great work environment I assume, but thanks Amanda as well as the rest of the Nektar team. You guys are great!
Response from the owner · May 18, 2023
Zacchaeus, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future.
Their meal replacement bowls are delicious, especially if you like acai bery or dragon fruit since it has granola to help fill you up with their food.
Response from the owner · May 16, 2023
Greetings J_Arashi, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again and we look forward to seeing you again soon.
love this place! amanda and pedro were working when I walked in and they were so kind and friendly! highly recommend
Response from the owner · May 1, 2023
Greetings Natalie, Thanks for choosing us and leaving such a great review! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!
Amanda greeted me and helped me pick a juice and she said she was gone make it with love...well I'm in love... the toxin flush was good. Will be back.
Response from the owner · April 27, 2023
Greetings Henry, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! See you next time!
Hello Angela, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! Hope you visit us again soon!
Great experience! Amanda and Jacob were incredibly welcoming when we entered and our acai bowls were great :)
Response from the owner · April 24, 2023
We're thrilled to hear that you had a great experience and enjoyed our acai bowls! It's wonderful to know that Amanda and Jacob provided a warm and welcoming atmosphere. Thank you for sharing your feedback, and we look forward to serving you again soon!