Açaí bowl reviews · Nekter Juice Bar - Phoenix

Online order of 9 bowls, for a work meeting, was not ready at 7am as confirmed. I showed up at 7am and lights were still off but door was open. The girls working were nice and got on it quickly but said it never printed. I put in the order at 523pm the night before.

Unfortunately this was the first time that my order was made wrong 😕 I ordered on the app and requested no cocoa nibs on top but still received them. I also ask for extra agave but there was no agave in my bowl. Last, my bowl was missing peanut butter which made me sad because I'm obsessed with your peanut butter. You guys were out of spoons. They said it was a supply chain issue which I could understand given the circumstances many businesses are facing with covid. I'll probably go to the other location near me next time.

I ordered my bowl ahead of time online and requested it to be done at a certain time. It was not done & the worker said they never received it. I had the receipt to prove I ordered an hour ahead.

I stopped in to order acai bowl. 2 girls were working, completed 3 orders while i stood waiting (i was only person in line). One girl asked me after 2cnd on line order was given to customer, if i had a online order. I said no, she walked away. 2cnd girl asked another on line customer for his name. Completed his order, then asked me if i had a online order. I again said no. 2cnd girl then said you will have to wait a few minutes. I felt scolded for not ordering on line so i left to run a errand, and ordered on line. Order said 15 minutes, i waited in The car until 15 minutes was up.I went back inside and sat down to wait for my order. The 2 girls were making one order. The girl gave the customer her order and asked if I made online order. I said yes. She said it must not have come through.. i said it should have, i ordered 15 minutes ago. She then looked in fridge, said no she didn't have it, the other girl looked at order and found it.Here's the gig, i said i ordered on line since it seemed the online orders were being made before walk ins... she then replied,i told you it would be a few minutes..I told them forget it. Andrea as manager, maybe you can help them multi task.

Bowl was ready when I arrived and they helped me right away!

I love Nekter! I get smoothie bowls often. Today I ordered 4 for the family and was very surprised, the cups weren't even half full. Took a picture of one because I couldn't believe how little was in it. Felt jipped. But this is not the norm!

Awesome bowl! I feel like everything I’ve ordered in the last few weeks tastes so good! Thank you!

Great bowls - love the order online / pickup feature.

They mixed up one thing on my bowls, but it was ready when I got there so I don’t mind. Usually I have to wait past the time it estimates. The customer service was great today!

I work in the Marketplace and usually get breakfast here at least two times a week. When I place my order through the app for pick up and head over to the location, sometimes (depending on who is working that day) you’ll have a majority of the employees in the back while one or two is maintaining the entire operation with customers and pick ups. Mainly in the past, rather than who’s currently working now (service definitely has improved) I would be ignored for a good 5-10 minutes at the pick up area before being acknowledged at all, while customers who had just walked in were being helped immediately. It served to be super inconvenient for me because I take my break when I have to drive from the mall to their location and I often found myself being late or losing of a majority of my break. I understand what it’s like to work in an environment with loud blenders as a past employee of jamba juice and it really isn’t as hard to acknowledge and assist customers as they had made it seem. But all in all, still going to keep going in and getting a bowl every week despite my honest review.

Great protein bowl!

My daughter ordered a bowl and three times let the young man know she had allergies and could not have the granola. She asked for a few substitutions and the young man took them down. I reiterated that she had anaphylactic allergies and could not have the granola. The order came out with the granola. He said he had repeated the order back to us, clearly and with his tone of voice letting us know the error was our fault in his view. I let him know she had said three times that she could not have granola and he again said he had repeated the order back to us. Another young lady said they would remake the bowl, but it would take a while. I did not feel safe to let her eat something they had re-made when they were obviously aggravated with us. Although we love Nekter, this particular location needs to offer better training to its staff. The error itself didn’t bother me, but how it was handled was truly an example of horrific customer service. I have never walked out of a restaurant before without my food.

Clean, hygienic and polite staff. I love their açaí berry.

I moved to AZ to help my father through his cancer treatments, and during that time, my stepmother was diagnosed with terminal lung cancer. I have been spending long stretches of time in the Mayo Clinic hospital parking lot waiting for one or the other or both to have chemotherapy infusions and radiation treatments. (Visitors have not been allowed inside during much of the COVID-19 crisis, although when my father took a turn for the worse and was recently inpatient for several weeks, I spent every long day at his bedside.) I had intended to make juicing part of my daily routine at home, so I was happy to discover Nekter just up the road from Mayo. It quickly became my happy place! Now I grab a juice, a smoothie, and an immunity bowl en route to the hospital, and the sweet, happy, welcoming crew at Nekter Desert Ridge make every trip pleasant. I LOVE NEKTER! :-)

Been here multiple times, ordered the protein bowl, 5 customers came in behind me all ordered. Every one got there order but me, was the only one sitting in there and finally after waiting 20 minutes no one asked me anything, asked for my refund and was told sorry our machine is broken. Will not be back