I’ve honestly never had a bad experience here and the food is always yummy and fresh tasting. Only a mistake here and there with an order but that hardly ever happens and they are usually all over things. Everyone is always friendly too. I wish the online ordering would let you place an order within 30 min of closing but I understand why they don’t.
Yasmine R.
Great service. I always order through the app because I’m always in a hurry. And every time I arrive, my order is ready to go. This location has definitely improved. Thank you for your hard work.
Kayla L.
Always great
Nicholas P.
Ordered online and when I arrived, my order was ready and correct ❤️
Patricia ClintonGoogle
Nice place for juice. Be sure to tell them how you like it
Cashier messed up the kiosk, so they swiped our card twice and we got charged twice. Unfortunately we did not notice until lateron in the day when we checked our bank acct. Called to let them know, and nobody there could issue a refund. They took my info and told me the next day someone would call me for that refund. Nobody bothered to call the next day, so we had to call ourselves again. My husband gave them the receipt number and name, and the girl could not figure out apparently what she was doing or how to pull up our ticket to refund us. We told her on our end we had 2 charges, and the kicker was for 2 different amounts. Apparently they make their own prices as they go. Not good service when you dont follow up as you said you would. It was nekters mistake not ours.
WARNING IF YOU HAVE ANY FOOD ALLERGIES!
DO NOT GO TO NEKTER IN SOUTHLAKE
On Friday my son went to Nekter and ordered a bowl with substitutions for his food allergy. They took his order and said they would accommodate his substitutions and it was even printed on the receipt. However, the staff did not follow the instructions and put peanut butter instead of almond butter in his bowl. He was very ill after this mistake!
After complaining to the manager and asking for the owners contact, he returned my call but didn’t ask how my son was feeling or even offer an apology for the mistake on the order. He was in fact very rude and interrupted me to state “our staff is not responsible for any food allergies of any kind and all customers are responsible for policing their own allergies.”
We have eaten there many times without incident. But this time they were careless and reckless with the substitutions.
I know they cannot guarantee food allergy concerns, but they should at least train the staff to follow the instructions on your order if they are going to allow for the allergy substitutions.
I won’t be back to this store as they took no responsibility for this mistake and have little concern for their customers!
This place was disgustingly dirty and understaffed. We left without ordering. Food was just left out because the girls there are too busy to put it away.
I never do this, however the rudeness that these ladies just displayed to myself and my child was despicable. We went in to order and my six year old daughter ran to the bathroom having to go very badly. She watched the girl come out of the bathroom and then they locked it, apparently due to COVID. I asked politely if she could please let her use the restroom as she was about to have an accident at this point. The lady responds "well it's locked" and as my daughter is crying at this point and starts to pee herself we ran out and thank God for COLDSTONE next door. I get there are safety precautions, but seriously have some human compassion especially to a child! Needless to say we did not go back to complete our order!!!
Delicious!! Been craving juice and smoothies lately and tried Nekter this weekend. I’ve already been back a few times in one week! Every drink so far has been really tasty without being too sweet. They do use agave vs stevia or some other type of sweetener like other places do. If you’re wanting something refreshing, highly recommend!
This LOCATION IS THE WORST. No one smiles no one says hi. Nothing. I would think if you worked at a health food store you would be a happy person. Please take your business to the Colleyville location or the MacArthur location. They are wonderful and always meet my expectations. If I’m going to spend the type of money I spend there it would be nice to be greeted at the door. And have my juices called out to me from alive people not people who act like they are dead. AGAIN worst of the worst location.