I arrived and was excited to see new ice cream flavors so when I was asked for my order by the young lady, I took a quick snap of the picture of the ice cream as I was excited to see it. I asked how long they've been carrying it, I was told "for a while now". I then told the young lady that I wanted the Green Apple Detox add beets. As I was saying, "add beets", she was asking what size I wanted, not even allowing me to finish my sentence. I told the young lady that I wanted the regular size and that I wanted ice, but not filled with a lot of ice. She went on to explain that they "size up", if I get ice added. I attempted to explain to her that I always get ice and it ends up being in a large container but not a ton of ice. The young lady just stared at me in a look of utter annoyance. She said okay. She then proceeded to make my drink and fill my cup to the TOP with ice! I ask, "Is that MY cup?" When she said that it was my cup, I asked her if I could get half the cup. She then went on to ask if I wanted a smaller size, explaining that the drink would not go to the top of the container if she did half the cup of ice. I politely told her that it was fine. When she handed me the drink, it was perfect. Just how I typically have it done.
However, I will say that I typically don't go to this location as there always seems to be some issue. This was my second try and I can do without the bad energy. I always, ALWAYS have a great experience at the Deer Valley location. They just get everything right each and every time I go with GREAT customer service. It really sucks because I live like 3 minutes from this location and would love to frequent it. However, I'll continue to go where I feel like I'm welcomed and not a bother.
Response from the owner · July 28, 2024
Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate your help learning more!
I love this place! They have the best drinks and snacks! Alejandra was super helpful
Response from the owner · July 28, 2024
Hi Julie! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.
Melissa and Ale are the best! They always give me the best drink suggestions and they always turn out amazing! They also have the most friendly team, I love coming here!
Response from the owner · July 27, 2024
Hi Jordan! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.
Nekter is expensive, but when I want a smoothie they are great! They are filling enough to have as a meal on the go. I like the pink flamingo and the PB chocolate protein smoothies. The staff is always friendly and the store appears clean.
Response from the owner · July 27, 2024
Hi Hailey! Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit.
Very unwelcoming environment. Had an online order. When I walked in the two girls just looked at me and looked away . No greeting or nothing. It took a couple minutes to actually be assisted .
Christy H.
Great drink and fast service! Thank you!
Laura T.
Great service and drink quality but prices have gotten very hi.
Lisa S.
It was good
Connie R.
Great!
Amanda S.
It's always clean and they are always fast. The only complaint is that I pay extra for things and usually it's not worth paying for due to it being a super small amount. For example I paid extra for peanut butter and the portion sizes are never consistent. Sometimes I get a decent amount and others I can't even find the portion lol.
Ellin C.
I’ve always liked nectar, but this trip the workers weren’t very friendly and there were parts of frozen banana that weren’t blended in….other than that it was a good experience.